Loan Processing Manager - Home Equity

TD•Mount Laurel, NJ

1d•Onsite

About The Position

The Loan Processing Manager is responsible for the day to day management of 12-15 Mortgage or Home Equity Processors. The Loan Processing Manager functions include day to day management of daily activities for processing including pipeline management, workflow, turnaround, productivity, process management, account management, and quality monitoring. This role provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. The manager oversees single to multi-faceted Retail Credit and Loan Origination functions/disciplines and is responsible for the day to day management of all assigned staff. They provide daily leadership to staff with regards to all process, policy, account management, processing underwriting, and closing functions as needed, ensuring established policy and procedure is followed by all operations team members. The role supports the commitment to WOW! Service by meeting or exceeding established Operational Metrics and is responsible for ensuring accurate loan delivery. The manager provides training and/or guidance to team members and sales staff, supports TD Bank's mission, vision, strategic goals, quality initiatives and service standards, coaches and mentors staff, ensures employees are properly trained, and adheres to all audit, regulatory, and compliance requirements. Lending authority is required in accordance with the Bank's Retail Lending Authority and Exception Approval Policy. The manager develops and maintains strong business relationships with Retail, Product, and other business partners, and facilitates partnership meetings. They also serve as an escalation point for customer complaint resolution.

Requirements

Bachelor's degree or relevant work experience in addition to experience below
3+ Years Residential Mortgage or Consumer Lending loan experience of conventional, FHA, and VA loans or Consumer Loan experience
Management experience of 2+ years with overall responsibility for processing, underwriting, or closing of residential mortgage loans
Extensive working knowledge of residential loan documentation.
Familiarity with consumer or mortgage documentation for jumbo loans, FHA VA and niche products.
Excellent oral and written communication skills
Excellent PC skills and familiarity with standard office equipment
Ability to work in a fast-paced dynamic environment
Detail-oriented, self-motivated, possessing excellent organizational, analytical and decision-making skills
Knowledge of regulatory, Investor and departmental policies for compliance and residential lending laws.
Knowledge of CRA products and Industry.
Ability to multi-task effectively.
Ability to effectively communicate with all levels of management.
Ability to think out of the box in structuring and processing loan requests.
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Nice To Haves

Lending authority required in accordance with the Bank's Retail Lending Authority and Exception Approval Policy.

Responsibilities

Day to day management of 12-15 Mortgage or Home Equity Processors.
Day to day management of daily activities for processing including pipeline management, workflow, turnaround, productivity, process management, account management, and quality monitoring.
Hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions.
Overseeing single to multi-faceted Retail Credit and Loan Origination functions/disciplines.
Providing daily leadership to staff with regards to all process, policy, account management, processing underwriting, and closing functions as needed.
Ensuring established policy and procedure is followed by all operations team members.
Supporting the commitment to WOW! Service by meeting or exceeding established Operational Metrics.
Ensuring accurate loan delivery.
Providing training and/or guidance to team members and sales staff.
Coaching and mentoring staff, ensuring employees are properly trained.
Adhering to all audit, regulatory, and compliance requirements.
Developing and maintaining strong business relationships with Retail, Product, and other business partners, and facilitating partnership meetings.
Serving as escalation point for customer complaint resolution.

Benefits

Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Training programs
Online learning platform
Mentoring programs