Home Equity Loan Consultant (Hybrid)

Default•Duluth, GA

11d•Hybrid

About The Position

This position is responsible for all steps related to the origination of home equity loan products. This includes reviewing new loan applications, conducting interviews, and processing preliminary documentation. The consultant will discuss loan alternatives, credit criteria, interest rates, and loan documentation professionally. They will prepare and issue conditional loan approvals, notify members of qualification or denial, and explain denials clearly. The role also involves counseling members on money management and financial matters, resolving loan application problems, and assisting applicants with credit report issues, low appraisals, low salary levels, and high debt ratios. The consultant must ensure information is complete and accurate, clarify missing or questionable information, and resolve or refer requests promptly to maintain the Credit Union’s reputation. Staying informed about lending standards, legal requirements, and market trends is crucial. The role includes assisting Mortgage Loan Processors, keeping management informed of activities and problems, and promoting other Georgia United lending products. Building strong working relationships within the organization by adhering to the company’s vision, core values, and business principles is also a key aspect.

Requirements

Ability to communicate professionally and effectively, both verbally and in writing.
Ability to work with confidential and time-sensitive information in a fast-paced team-oriented environment with appropriate attention to details, accuracy, and production.
Excellent records and file management skills with ability to function in a paperless work environment.
Demonstrated ability to provide excellent member service with the capability to operate with calmness and courtesy in stressful situations.

Responsibilities

Participates in all steps related to the origination of home equity loan products, including reviewing new loan applications, conducting interviews, and processing preliminary documentation.
Discusses loan alternatives, credit criteria, interest rates, and loan documentation in a positive, professional manner.
Prepares and issues conditional loan approvals for Borrowers.
Performs follow-up work as necessary and notifies members of loan qualification or denial.
Explains loan denials precisely and clearly to members.
Counsels members regarding money management and financial matters, especially those who were denied, offering alternatives if applicable.
Resolves loan application problems.
Assists applicants with addressing credit report problems, low appraisals, low salary levels, and high debt ratios.
Reviews information for completeness and accuracy.
Clarifies missing or questionable information.
Resolves or refers requests and problems promptly and courteously, maintaining the Credit Union’s professional reputation.
Stays informed of lending standards and guidelines, related legal requirements, and trends in local real estate and competitive market.
Assists and supports Mortgage Loan Processors as needed to effectively process loans for closing.
Keeps management informed of area activities and of any significant problems.
Promotes other potential opportunities to serve members within Georgia United’s retail and consumer lending product suite.
Promotes and establishes strong, positive, and productive working relationships within the organization through commitment to the company’s vision statement, core values, and business principles.