Home Equity Loan Consultant (Hybrid)

Georgia United Credit Union•Johns Creek, GA

11h•Hybrid

About The Position

This role is responsible for all steps related to originating home equity loan products. This includes reviewing new loan applications, conducting interviews, and processing preliminary documentation. The consultant will discuss loan alternatives, credit criteria, interest rates, and loan documentation. They will prepare and issue conditional loan approvals, notify members of qualification or denial, and clearly explain loan denials. Additionally, the role involves counseling members on money management and financial matters, resolving loan application problems, and assisting applicants with issues like credit report problems, low appraisals, low salary levels, and high debt ratios. The consultant will also review information for completeness and accuracy, clarify missing or questionable information, and resolve or refer requests promptly. Staying informed about lending standards, legal requirements, and market trends is crucial. The role supports Mortgage Loan Processors, keeps management informed, and promotes other Georgia United lending products. A key aspect is fostering strong working relationships by adhering to the company's vision, core values, and business principles.

Requirements

Ability to communicate professionally and effectively, both verbally and in writing.
Ability to work with confidential and time sensitive information in a fast-paced team-oriented environment with appropriate attention to details, accuracy, and production.
Excellent records and file management skills with ability to function in a paperless work environment.
Demonstrated ability to provide excellent member service with the capability to operate with calmness and courtesy in stressful situations.

Responsibilities

Participates in all steps related to the origination of home equity loan products, including reviewing new loan applications, conducting interviews, and processing preliminary documentation.
Discusses loan alternatives, credit criteria, interest rates, and loan documentation in a positive, professional manner.
Prepares and issues conditional loan approvals for Borrowers, performs follow-up work, and notifies members of loan qualification or denial.
Explains loan denials precisely and clearly to members.
Counsels members regarding money management and financial matters, especially those denied, offering alternatives if applicable.
Resolves loan application problems and assists applicants with addressing credit report problems, low appraisals, low salary levels, and high debt ratios.
Reviews information for completeness and accuracy and clarifies missing or questionable information.
Resolves or refers requests and problems promptly and courteously, maintaining the Credit Union’s professional reputation.
Stays informed of lending standards and guidelines, related legal requirements, and trends in local real estate and competitive market.
Assists and supports Mortgage Loan Processors as needed to effectively process loans for closing.
Keeps management informed of area activities and of any significant problems.
Promotes other potential opportunities to serve members within Georgia United’s retail and consumer lending product suite.
Promotes and establishes strong, positive, and productive working relationships within the organization through commitment to the company’s vision statement, core values, and business principles.