HOME DELIVERY COORDINATOR

MEALS ON WHEELS PEOPLE INC•Gresham, OR

3d•$19 - $20

About The Position

Meals on Wheels People is a community-founded nonprofit that helps older adults in the Portland Metro area maintain independence through meal delivery and social connection. The Home Delivery Coordinator ensures the efficient, safe, and compliant operation of home delivery services. The role coordinates volunteers, delivery logistics, data management, and community partnerships while supporting food safety, regulatory compliance, client assessments, outreach, and social connection initiatives. The coordinator promotes exceptional client service through person-centered and trauma-informed practices and supports volunteer engagement and program quality.

Requirements

High school diploma or equivalent.
Valid Food Handler’s Certification or ability to obtain it within two weeks.
Valid driver’s license, auto insurance, and reliable transportation.
Current CPR/First Aid certification or ability to obtain it within 18 weeks of hire.
Proven ability to effectively manage, engage, and retain volunteers.
Excellent organizational, record-keeping, time-management, and multitasking skills, including setting priorities and adapting to last-minute changes.
Ability to work in a team and communicate effectively with diverse populations, including minority, low-income, and disabled individuals.
Strong problem-solving and adaptability skills, including implementing solutions.
Ability to repetitively move 25 pounds; routinely move coolers and cooler bags between locations and heights; ascend stairs; and move around city sidewalks.
Proficiency with computer applications and Microsoft Office, including Outlook, Word, and Excel, and ability to quickly learn new computer programs.
Ability to operate general office equipment.
Ability to travel throughout the service area using personal transportation.
Ability to pass a drug and alcohol test and criminal background check.
A satisfactory combination of experience, training, and/or education may substitute for the listed qualifications.

Nice To Haves

Bilingual/bicultural ability in English and Spanish, Vietnamese, Russian, Asian, or African languages; candidates who pass a fluency exam in these languages are eligible for an additional $1 per hour.
Experience with client data management systems.

Responsibilities

Ensure compliance with food safety, sanitation, regulatory, and program standards; prepare for county inspections, participate in site audits, assist with quarterly safety inspections, maintain required documentation, and follow up on corrective actions.
Conduct client in-home and phone eligibility assessments and reassessments, with accurate documentation.
Maintain accurate client records and service data, including service starts, modifications, reassessments, terminations, schedules, and service units.
Coordinate meal preparation and on-time delivery to homebound older adults according to organizational standards.
Organize and maintain delivery routes and route books, updating delivery information and adjusting routes as needed.
Follow procedures for missed deliveries and client wellness concerns, including communication, documentation, and escalation.
Deliver meals and provide route coverage as needed to maintain service and a positive client experience.
Provide respectful, person-centered, trauma-informed support; follow up on concerns, document interactions, and refer clients to services and resources when appropriate.
Assist with responsive hunger-relief services, supplemental meals for clients experiencing food insecurity, ethnic meals, programming addressing isolation, and meal services for community partnerships and contracts.
Assist with volunteer recruitment, screening, onboarding, training, scheduling, route coverage, engagement, recognition, and retention.
Keep volunteer records accurate and current and ensure required agreements and background checks are completed.
Complete administrative duties and reporting accurately and on time, including meal orders, temperature logs, nutrition education, volunteer records, incident reports, client documentation, and other assigned records.
Assist with outreach and community engagement.
Support organization-wide events and fundraising initiatives.
Participate in in-service training and attend required meetings.
Support Meals on Wheels People’s mission, vision, values, and strategic plan.
Perform other duties as assigned.