Delivery Coordinator - Delivery Operations

Nebraska Furniture Mart•Kansas City, KS

8d•$16 - $22

About The Position

The Delivery Coordinator II investigates and resolves warehouse inventory problems to ensure orders are scheduled and ready for delivery. The role contacts customers when their merchandise will not be delivered as scheduled and helps keep all phases of delivery operations smooth and efficient. The position is scheduled from 9:00 a.m. to 5:30 p.m., with Sunday and Monday off.

Requirements

High school diploma or GED.
At least one year of office or clerical experience that included customer relations and problem resolution.
Ability to work night, weekend, and/or early morning hours based on business needs.
Knowledge of computers and Microsoft products.
Data-entry skills meeting department requirements, including typing 50 words per minute.
Excellent oral communication and phone skills.
Pre-employment screening includes, but is not limited to, a criminal background check.

Responsibilities

Review delivery orders and exception reports, identify problems, and take appropriate action to resolve them.
Guide teammates and delivery providers on actions needed to execute the business plan.
Evaluate requests from teammates and provide approval or alternative solutions to support customer loyalty.
Support and direct delivery providers, including management, office staff, and delivery teams.
Contact customers whose merchandise will not be delivered as scheduled.

Benefits

Same-day pay with on-demand access to earned pay.
Competitive pay with annual increases of up to 7%.
Inclusive culture.
Health, dental, vision, and life insurance; short- and long-term disability.
Paid holidays upon hire and paid time off after 90 days.
Staff merchandise discount.
Virtual and in-person career development opportunities at all levels.
Paid community volunteer opportunities.
Tuition reimbursement.
401(k) retirement plan with company match eligibility after one year and Berkshire Stock as an investment option.