Home Delivered Meals Substitute Driver -- Part-Time

AgeWell Services•Muskegon, MI

About The Position

The Home Delivered Meals (HDM) Substitute Driver supports the Meals on Wheels program by delivering nutritious meals to seniors when regular drivers are unavailable or additional route coverage is needed. This is a part-time substitute position with flexible scheduling based on program needs. Days and hours may vary, and drivers cover different routes rather than having a regularly assigned route. Shifts are typically between 9:30 a.m. and 12:30 p.m., although hours may vary slightly. Drivers may use their personal vehicle, with proof of valid insurance, or an AgeWell Services company Transit van, depending on availability and assignment. Compensation includes an hourly wage and mileage reimbursement when using a personal vehicle. Candidates must meet all background screening requirements; certain criminal convictions may make applicants ineligible under applicable regulations. The role involves regular interaction with clients, coworkers, and program staff in a fast-paced, mission-driven environment supporting nutrition services for older adults and community members. It requires travel between program locations and delivery routes as assigned, work indoors and outdoors in varying weather, and the ability to sit, stand, walk, bend, twist, reach, and lift or carry meals and supplies as needed. Loading and unloading meal carriers and other delivery materials may also be required.

Requirements

Strong verbal and written communication skills.
Ability to communicate professionally with clients, coworkers, and management.
Strong organizational skills and attention to detail.
Ability to follow maps and GPS.
Ability to manage time effectively and complete tasks according to delivery schedules.
Ability to work independently and as part of a team.
Ability to recognize and promptly report client concerns, delivery issues, or unexpected situations.
Basic math skills and ability to accurately count meals and complete required paperwork.
Ability to remain flexible, professional, and dependable as workdays, hours, and routes vary.
Valid driver's license.
Reliable transportation when using a personal vehicle, with proof of required auto insurance.
Meet all background screening requirements.
Ability to sit, stand, walk, bend, twist, reach, and lift or carry meals and supplies as needed.
Ability to work indoors and outdoors in varying weather conditions, including heat, cold, rain, and snow.

Nice To Haves

Knowledge of food safety and proper food handling practices.

Responsibilities

Arrive at the designated meal pickup site at the scheduled time.
Review route sheets daily for client updates, route changes, and special instructions.
Verify meal counts against the route sheet before leaving the pickup site.
Deliver meals promptly while taking precautions to maintain proper food temperatures.
Return meal containers as instructed and clean containers if they are kept overnight.
Immediately report client concerns, safety issues, or unusual occurrences to the office or supervisor.
Notify the office of client cancellations, absences, or requests to hold or adjust meals.
Distribute donation envelopes and other materials as requested, and collect donations when offered.
Turn in all donations to the office weekly.
Accurately document deliveries, meal counts, and client updates on route sheets, ensuring all meals are accounted for before submitting paperwork.
Maintain client confidentiality at all times.
Remain flexible as workdays, assignments, and routes may vary based on program needs.
Complete and submit required records and paperwork weekly.
Attend required staff meetings and training sessions.
Perform other related duties as assigned.