Home Delivered Meal Coordinator
About The Position
The Home Delivered Meals (HDM) Coordinator plays a key role in ensuring that homebound older adults receive nutritious meals safely and on schedule. Based at the Carter Burden Luncheon Club, this position coordinates the daily operations of the home-delivered meals program, including intake and eligibility assessments, volunteer and driver scheduling, and program compliance with NYC Aging and City Meals on Wheels (CMOW) standards. The HDM Coordinator is highly organized, compassionate, and committed to serving older adults with dignity and care. They will work collaboratively with volunteers, delivery staff, and program leadership to maintain quality service delivery and uphold CBN’s core values: Responsibility, Boldness, Heart, Respect, and Community.
Requirements
- Bachelor’s degree preferred; equivalent combination of education and relevant experience accepted.
- Minimum 2 years of experience in program coordination, meal delivery, or social service environments.
- Strong organizational and interpersonal skills with the ability to multitask in a fast-paced setting.
- Must be comfortable collaborating across departments and with volunteers and participants.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience using data or scheduling systems such as PeerPlace, STARS, or other case management databases.
- Excellent written and verbal communication skills in English.
- Familiarity with NYC Aging program standards, meal delivery logistics, and food service safety protocols.
Nice To Haves
- Bilingual proficiency is considered an asset, particularly in languages reflective of the communities we serve. Preference will be given to candidates who ae proficient in a second language, with Spanish proficiency especially valued.
Responsibilities
- Coordinate all aspects of the Home Delivered Meals (HDM) program, including intake, eligibility assessment, and reassessments.
- Ensure completion and accuracy of nutrition assessments conducted by staff or volunteers.
- Prepare and manage daily delivery route sheets and volunteer schedules, making real-time adjustments as needed.
- Maintain accurate and up-to-date client records and program data in accordance with NYC Aging and City Meals on Wheels (CMOW) guidelines.
- Support compliance and audit preparation by maintaining accurate logs for taste tests, incidents, complaints, and client satisfaction surveys.
- Lead delivery crews in team-building initiatives, training sessions, and safety meetings to promote a positive and collaborative work environment.
- Prepare for emergencies, weather-related interruptions, and holiday meal delivery schedules.
- Serve as liaison between deliverers, volunteers, and case management staff to address client delivery issues or “no answer” reports.
- Coordinate closely with the Program Director, Volunteer Coordinator, and CBLC colleagues to ensure smooth program operations.
- Partner with case management and social service staff to identify clients needing additional support.
- Provide coverage as needed, including serving as courier or delivery person during staff absences.
- Maintain detailed client documentation, new client packets, menus, and compliance forms.
- Ensure that delivery equipment and hand trucks are maintained and tracked in accordance with NYC Aging standards.
- Prepare monthly reports and assist the Program Director in completing required funder documentation.
Benefits
- The position partners with the Program director to manage the two home meal deliverers and any volunteer staff.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
