Home Care Liaison

TheKey•Clemson, SC

3d•Hybrid

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. TheKey is led by a team that reflects a wide range of industry experience in home care, senior care, and healthcare, along with deep expertise in technology, operations, transformation, and customer experience. This includes guidance from our Scientific Advisory Board, made up of nine experts in brain health, aging, and geriatrics, alongside the day-to-day expertise of our clinical and care teams who bring this work to life in the home. But what unites everyone at TheKey, from our leadership team to our caregivers, is a shared passion for reimagining what aging at home can look like. We're driven by a common mission: helping more older adults get the services and tools they need to age well, where and how they want. TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.

Requirements

Possess a university degree preferably in Health Sciences, Gerontology, Social Work, Nursing, Healthcare Administration, or Recreation Therapy.
Two plus years of sales experience preferably in home care or health care related field
Excellent customer service and sales skills
Computer proficiency and ability to document sales activity timely and accurately
Current driver’s license and proof of insurance

Nice To Haves

The ideal candidate is a dynamic community champion and a natural relationship-builder who thrives on turning connections into meaningful care solutions.
With a proven track record in sales, they possess the perfect blend of empathy and entrepreneurial drive to consistently meet and exceed growth targets.
They are a master communicator and a comforting presence for families, expertly guiding prospective clients through the assessment process while seamlessly coordinating with internal teams to ensure top-tier service delivery.
This tech-savvy professional is highly adaptable and always ready to pivot when needed.
Equal parts strategic thinker and dedicated advocate, the ideal candidate is always ready to hit the road and actively champion the organization's mission directly within the community.

Responsibilities

Build and maintain strong relationships with community referral sources, manage priority lists, track marketing activities, and represent the organization at networking groups and community events.
Respond to prospective client inquiries, conduct client assessments, address family concerns, and convert prospects into long-term clients.
Communicate effectively with internal teams to ensure care plans meet client needs and that relevant information is shared in a timely manner.
Provide active relationship management for existing cases through home visits and meetings, and assist the team in keeping client accounts up-to-date with the finance/billing department.
Deliver after-hours support—including evenings and weekends—via email, telephone, or home visits for referral partners, prospects, and active clients.
Maintain a working knowledge of regulatory compliance and licensing requirements, while monitoring the market to identify strategic growth opportunities and evaluate competitors.