Home Care Liaison

Addus HomeCare • Waco, TX

18h • Onsite

About The Position

The primary function of the Account Executive is to develop and maintain relationships with physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers to generate PCS Caregiver referrals. This role involves educating healthcare professionals and potential clients on the benefits of personal Home Care Services, building referral sources, and ensuring effective communication and collaboration with branch staff. The position also requires managing marketing expenditures, assisting with public relations, and supporting the branch in processing billing and collections.

Requirements

• Ability to create a successful and meaningful marketing strategy for assigned territory
• Excellent interpersonal communication and time management skills
• Organized
• High work ethic
• Strong analytical and problem-solving skills
• Computer literacy
• Ability to work both independently and as a member of a team
• Minimum two years healthcare experience in a sales/marketing role preferably home health, Hospice or related industry
• Willing to travel
• Must be able to read, write, and comprehend English
• Demonstrate active listening skills
• Endure long periods of driving
• Ambulate on rough surfaces and climb stairs
• Stand, walk and/or sit for extended periods of time
• Lift or move up to 50 lbs

Nice To Haves

• Non-degree candidates with prior supervisory experience in home health, Hospice or other healthcare related industry will be considered

Responsibilities

• Adheres to organizations policy and procedures
• Acts as a role model within and outside the agency
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Meets department productivity standards
• Participates in working groups, councils, and committees
• Accomplishes all tasks as appropriate
• Recommends new approaches to affect ongoing continual improvements to policies, procedures, and documentation
• Maintains compliance with federal and state regulations concerning employment
• Participates in administrative staff meetings and attends other meetings and seminars
• Creates and conducts presentations using audio-visual tools including PowerPoint
• Consistently promotes the company's core values
• Completes required compliance annual training
• Educates physician offices/groups, hospitals, skilled nursing facilities management, discharge planners and case managers on the benefits of personal Home Care Services
• Uses customer service and sales skills and knowledge to attract and maintain business relationships
• Contacts all leads in a timely manner and follows up with leads on a weekly basis
• Builds relationships with the community, professional organizations, customers and clients to build a consistent source of referrals
• Conducts pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need
• Conducts informational meetings with prospective clients to understand their needs and inform them of personal Home Care Services
• Initiates a service agreement with individuals coming on service
• Maintains and documents marketing expenditures and submits expense reports in a timely manner
• Assists with public relations outreach through speaking engagements and services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
• Ensures effective communication and collaboration with branch staff and field sales resources
• Assists branch in timely processing of billing collections and documents all demographic and payor information

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees