Home Care Liaison

Addus HomeCare•Schaumburg, IL

1d•Onsite

About The Position

The primary function of the Account Executive is to develop and maintain relationships with physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers to generate PCS Caregiver referrals. This role involves educating physician offices, hospitals, and skilled nursing facilities on the benefits of personal Home Care Services, utilizing customer service and sales skills to attract and maintain business relationships, and building community connections for consistent referrals. The position requires conducting pre-discharge visits, informational meetings with prospective clients, initiating service agreements, and managing marketing expenditures. Additionally, the liaison assists with public relations outreach, ensures effective communication with branch staff, and supports timely processing of billing and documentation.

Requirements

Ability to create a successful and meaningful marketing strategy for assigned territory
Excellent interpersonal communication and time management skills
Organized
High work ethic
Possess strong analytical and problem solving skills
Computer literacy
Ability to work both independently and as a member of a team
Non degree candidates with prior supervisory experience in home health, Hospice or other healthcare related industry will be considered
Minimum two years healthcare experience in a sales marketing role preferably home health, Hospice or related industry
Willing to travel

Responsibilities

Adheres to organizations policy and procedures
Acts as a role model within and outside the agency
Performs duties as workload necessitates
Maintains a positive and respectful attitude
Communicates regularly with supervisor about department issues
Keeps management advised of potential problems in all areas
Demonstrates flexible and efficient time management and ability to prioritize workload
Meets department productivity standards
Participates in working groups, councils, and committees
Accomplishes all tasks as appropriate
Recommends new approaches to affect ongoing continual improvements to policies, procedures, and documentation
Maintains compliance with federal and state regulations concerning employment
Participates in administrative staff meetings and attends other meetings and seminars
Create and conduct presentations using audio visual tools including PowerPoint
Consistently promotes the company's core values
Completes required compliance annual training
Educates physician offices/groups, hospitals, skilled nursing facilities management, discharge planners and case managers on the benefits of personal Home Care Services
Use customer service and sales skills and knowledge to attract and maintain business relationships
Contacts all leads in a timely manner and follows up with leads on a weekly basis
Builds relationships with the community, professional organizations, customers and clients to build a consistent source of referrals
Conducts pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need
Conducts informational meeting with prospective clients to understand their needs and inform them of personal Home Care Services
Responsible for initiating a service agreement with individuals coming on service
Responsible for maintaining and documenting marketing expenditures and submitting expense reports in a timely manner
Assist with public relations outreach through speaking engagements, in-services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
Ensure effective communication and collaboration with branch staff and field sales resources
Assist branch in timely processing of billing collections and documents all demographic and payor information