Home Care Intake Coordinator

Trinity Health • Livonia, MI

1d • Onsite

About The Position

As a Home Care Intake Coordinator, you'll be responsible for communicating, coordinating, and documenting care for the transition of patients to home-based services. This role is also responsible for identifying/determining appropriateness of care, gathering medical and insurance/financial data, documenting in the EMR, and communicating with patients and families, as well as working with Care Management, physicians, and referral sources.

Requirements

• High School diploma required with equivalent 2-4 years industry experience.
• Working knowledge of governmental reimbursement criteria.
• Microsoft computer skill set required.
• Working knowledge of standard office equipment and remote technology required.
• Must be able to communicate with high-level customer service, phone etiquette and confidence to effectively work with internal and external customers.
• Demonstrates a commitment to customer service and demonstrates agility and challenges to engage and participate in process improvement.
• Must possess interpersonal skills sufficient to interact effectively with clients and their families, as well as caregivers, peers, subordinates, supervisors, referral sources, divisional personnel and the public.
• Previous experience working in a healthcare environment, demonstrating computer literacy.

Nice To Haves

• Associate's degree preferred.
• 2-3 years home care, hospice, discharge planning, or case management experience preferred.
• Knowledge of third party / managed care contracts related to THAH services preferred.
• Experience with THAH current software platforms and applications preferred.

Responsibilities

• Communicating, coordinating, and documenting care for the transition of patients to home-based services.
• Identifying and determining the appropriateness of care.
• Gathering medical, insurance, and financial data.
• Documenting in the EMR.
• Communicating with patients and families.
• Working with Care Management, physicians, and referral sources.

Benefits

• Health, dental and vision insurance
• Daily Pay
• Shift Differential Pay (if applicable)
• Employee Referral Reward Program
• Short and long-term disability
• Tuition Reimbursement
• 403b
• Generous paid time off
• Comprehensive orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED