Home Care Intake Specialist
Catholic Health•East Farmingdale, NY
•Onsite
About The Position
The Home Care Intake Specialist supports the home care admission process by partnering with Home Care Transition RNs to coordinate referrals, enter referral information into the electronic medical record (EMR), and ensure patients are scheduled for timely Start of Care. This role serves as a key point of contact for hospitals, physician offices, and other referral sources while providing exceptional customer service and ensuring accurate, efficient referral processing.
Requirements
- Bachelor's degree in related field
- Strong organizational, communication, customer service, and multitasking skills.
Nice To Haves
- Two years of healthcare experience.
- Experience with Microsoft Office and electronic medical records (EMR) preferred.
Responsibilities
- Process and enter home care referrals into the EMR accurately and timely.
- Partner with Home Care Transition RNs to manage daily referral caseloads.
- Identify complex referrals and escalate concerns to the RN as needed.
- Coordinate referrals to support timely patient admissions and Start of Care.
- Communicate with hospitals, physician offices, care managers, and other referral sources.
- Provide excellent customer service and educate referral partners on agency services and referral processes.
- Ensure complete and accurate documentation for clinical operations, billing, and payroll.
- Meet productivity and quality standards while supporting Catholic Health's mission and values.
Benefits
- Generous benefits packages
- Generous tuition assistance
- Defined benefit pension plan
- Culture that supports professional and educational growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
