Home Care Covering Care Manager
About The Position
OCES is seeking a Home Care Covering Care Manager for its Home Care department. The role helps evaluate, initiate, and monitor home care services for older adults and individuals with disabilities, supporting their independence and ability to live safely in their communities. The position responds to calls and provides coverage for designated and additional teams, including handling urgent matters when ongoing Care Managers are unavailable. It also involves documenting interactions, supporting care-plan development and review, contacting providers, following up on authorizations, and conducting consumer calls. Home visits and related documentation may be assigned. The position offers a 35-hour work week, some flexibility, a standard Monday–Friday schedule, and a hybrid work environment that includes home, office, and home visits. OCES describes itself as an open and welcoming organization that respects diversity.
Requirements
- At least one year of experience in the human services field.
- Passion for helping others and a desire to make a difference.
- Adaptability to changing consumer or program needs.
- Excellent written and verbal communication skills.
- Excellent computer skills.
- Proficiency with Microsoft Office Suite or related software.
Nice To Haves
- Bachelor's degree in Social Work or a related field is highly preferred.
- Current licensure, if appropriate.
Responsibilities
- Respond to incoming calls for the designated team and provide coverage for additional teams as needed.
- Take necessary follow-up actions for uncovered caseloads when calls are received.
- Handle high-priority or urgent calls when ongoing Care Managers are unavailable.
- Accurately document actions, communications, and interventions in the appropriate database.
- Participate in the development, implementation, and ongoing review of participants' care plans, as assigned.
- Call providers and complete follow-up actions, including authorizations.
- Conduct ongoing calls to consumers according to departmental needs and direction.
- Potentially complete assigned home visits and related journal entries.
- Perform other duties as assigned.
Benefits
- Generous paid time off policies.
- Company-paid long-term disability insurance.
- Company-paid life insurance.
- 401(k) plan.
- Opportunity for professional development.
- 35-hour work week with some flexibility.
- Hybrid work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
