Home Builder Warranty Manager

Bankers Financial Corp•St. Petersburg, FL

10d•Hybrid

About The Position

Maverick exists to make it easier to be a home builder. At a time when the US faces a growing housing affordability crisis, it has never been more difficult to be a home builder. Our mission is to free builders from these challenges – and help them get back to the building. Maverick is committed to developing cutting-edge proprietary software tools and pairing these tools with leading teams of specialized experts to eliminate the friction that has existed in the homebuilding process for decades. Maverick was founded in 2021, through the acquisition of Bonded Builders, a leading builder warranty administrator for over 35 years. Building on this foundation, Maverick acquired Bankers Insurance Services’ construction insurance agency in 2022. We will continue to start and acquire other service offerings to make our builders’ lives easier. Maverick offers a unique environment. We combine the stability of a proven, profitable company through our established service offerings with a startup ethos - an innovative culture, leadership focused on pushing creative solutions, and significant financial backing. This approach is enabling us to solve age-old problems in the construction industry with modern solutions. Summary/Objective The Home Builder Warranty Manager is responsible for managing home warranty claims from homeowner submission through resolution, striving for high satisfaction amongst our customers, the builders, and their customers, the homeowners.

Requirements

Must be able to work onsite at our downtown St. Petersburg headquarters four days per week, effective immediately.
Applicants must be authorized to work in the United States.

Responsibilities

Perform New Home Orientations and 11 Month Walkthroughs, as required.
Provide coordination and training on non-local Orientations and Walkthroughs performed by vendors or other staff members.
Answer incoming claim calls; provide clear instructions to callers on the process for submitting written claims.
Respond to claim calls from homeowners, builder members, inspectors, and subcontractors to advise claim status or request information as applicable to the claim.
Open, review, log, and scan incoming written claims via the online claim system, email, fax, or US mail and assign them to the appropriate party for handling.
Evaluate written claims from homeowners and/or builders to determine qualification or exclusion from coverage under the applicable home warranty product.
Prepare and send inquiries to builders, as needed, for claims potentially covered by workmanship/systems coverages or for claims where the relevant vendor or subcontractor has not fulfilled their obligations per policy.
For denied claims, prepare and send to homeowners a claim denial letter as directed by senior claims staff.
Data entry and image to Punchlist Manager system to maintain complete complaint records and documents for all actions taken.
Assign work orders to inspectors and repair vendors and provide to them with the applicable warranty provisions as needed to ensure warranty compliance.
Set appropriate follow-ups in the claims system to ensure timely handling and completion of inspections and repairs when applicable.
Process invoices and submit payment requests within documented guidelines ensuring that the system is accurately documented.
Lead customers through the applicable warranty dispute process.
Perform other duties as assigned.

Benefits

Medical Coverage through Blue Cross Blue Shield, including 100% preventive care and 24/7 telehealth
Up to $2,000 annual HSA contribution for eligible plans
401(k) with automatic enrollment and a competitive, company performance-driven employer match to support your retirement goals
Highly competitive, generous PTO program with flexible time off, 10 paid holidays, and paid volunteer days to support rest, balance, and community involvement
Mental health & wellbeing support with a free, confidential Employee Assistance Program
Company-paid life and disability insurance for added peace of mind
Dental and vision coverage with strong preventive care
Education assistance to support your professional growth
Flexible time off
401k match
Remote work and flexible schedule
Full benefits