Home Base Coordinator

Prometheus Real Estate Group • Mountain View, CA

5d

About The Position

Home Base Coordinators at Prometheus handle administrative work across multiple properties, combining financial administration, leasing administration, and customer service. They manage rent collections, review ledgers, process final account statements, and track invoices. They support leasing by qualifying prospective Neighbors, verifying applications, conducting credit investigations, and preparing documentation associated with rental agreements. They also help Neighbors resolve questions about policies and deposit charges, answer phones when the office is busy, and support the leasing team.

Requirements

• Passion for working in customer service.
• Working knowledge of housing rental laws and ordinances.
• Enjoy solving problems.
• High school diploma or general education degree (GED) required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage rent collections, review ledgers, process final account statements, and track invoices across multiple properties.
• Support the leasing team in qualifying prospective Neighbors.
• Verify rental applications and perform credit investigations.
• Create documentation accompanying rental agreements.
• Answer Neighbors' questions about policies and deposit charges and help them find answers.
• Answer phones and provide support to the leasing team when the office is busy.

Benefits

• Medical, vision, and dental plans that are 100% company-paid, including eligible dependents, with affordable buy-up options.
• Life insurance.
• Accidental Death & Dismemberment insurance.
• Long Term Disability.
• Behavioral Health Program accessible 24/7.
• Tax-free Flexible Spending Accounts.
• 401(k) retirement plan with employer matching.
• Recognition & Rewards Program (Torch).
• 10 vacation days per year, with accrual increasing over time.
• Anniversary Vacation Bank granted at tenure milestones.
• 9 sick-leave days per year.
• 12 paid holidays, including your birthday.
• Paid volunteer time.
• Tenure-based housing discounts.
• Educational assistance and tuition reimbursement.
• Discretionary annual bonus plan.
• Referral, Training Coach, Renovation, and Lease-Up bonuses, and leasing and occupancy contests where applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED