Holocaust Community Services Care Manager Supervisor (bilingual Russian-speaking)

CJE SeniorLife•Chicago, IL

7h•Hybrid

About The Position

In this meaningful and dynamic role, the Care Manager Supervisor brings together direct client care and team leadership to make a lasting impact on the lives of Holocaust survivors. You’ll maintain an active caseload, providing compassionate, trauma-informed support that helps older adults live with dignity, independence, and connection. At the same time, you’ll mentor and guide a small team of Care Managers—offering clinical insight, support on complex cases, and day-to-day supervision to ensure high-quality, person-centered care. This is an opportunity to both deepen your clinical skills and grow as a leader, while contributing to a supportive team dedicated to serving a resilient and deserving community. This is a hybrid and flexible role as appropriate, with occasional programming outside of regular work hours.

Requirements

Bilingual English and Russian fluency required.
An advanced degree in social work, counseling, psychology, gerontology, human services, public health, or a related field is required; candidates with comparable education and significant relevant professional experience will be considered.
A minimum of 5 years of social services or case management experience is required, preferably with older adults or vulnerable populations.
Bilingual fluency in English and Russian required.
Demonstrated ability to provide trauma-informed, person-centered care.
Excellent organizational, documentation, and communication skills.
Proficiency in MS Office and case management systems.
Cover letter required.

Nice To Haves

Prior supervisory, team lead, or mentoring experience is strongly preferred
Clinical training and/or experience providing psychosocial assessment and complex case management are strongly preferred.
Knowledge of Person-Centered, Trauma-Informed Care, Holocaust history, and familiarity with Jewish communal services and resources is strongly valued.

Responsibilities

Maintains an active client caseload, providing clinical, trauma-informed case management and conducting comprehensive in-home, office-based, and remote assessments of survivors’ psychosocial, financial, functional, and environmental needs.
Determines eligibility and services in accordance with program and funder guidelines, including evaluation of eligibility and available benefits.
Provides ongoing case management, resource coordination, advocacy, and support to survivors and their families.
Responds to and coordinates service requests in alignment with program standards and funder requirements.
Monitors services and adjusts supports as client needs, eligibility, or circumstances change.
Completes timely and accurate documentation in accordance with program, funder, and regulatory requirements.
Participates in weekly supervision, case consultation, and interdisciplinary team meetings.
Contributes to program planning and implementation, including cultural and social programs such as Café Europa, commemorations, and holiday events.
Provides counseling, facilitates support groups, and participates in community education or professional presentations as appropriate to training and experience.
Provides supervision to assigned Care Managers, including weekly one-on-one supervision meetings and ongoing case consultation.
Reviews and approves client assessments and service determinations to ensure consistency, quality, and compliance with program and funder guidelines.
Supports Care Managers in navigating complex cases involving trauma history, cognitive decline, medical needs, financial insecurity, social isolation, and family dynamics and provides consultation and problem-solving as needed.
Guides staff in assessment-based decision making, including eligibility determination, service authorization, and benefits navigation.
Supports staff development, job performance, and adherence to agency and program standards and documentation requirements.
Serves as backup supervisor for additional staff as needed.
Participates in Supervisors’ Meetings and contributes to program-level planning and quality improvement.