Holistic Case Management Supervisor

Public Consulting Group•Chula Vista, CA

14d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies The Supervisor of Housing & Employment Services is responsible for leading a multidisciplinary team that provides holistic, client-centered services to help families achieve housing stability, remove barriers to employment, and progress toward long-term self‑sufficiency. This role oversees daily operations, ensures program compliance, supervises staff, and implements a coordinated approach that blends Employment Services, Housing Support Program (HSP), and Family Stabilization (FS) program activities. The Supervisor provides coaching, quality assurance, performance monitoring, and program oversight to ensure participants receive high-quality case management, housing navigation, and employment-readiness support.

Requirements

Strong leadership and team‑building abilities; able to motivate, coach, and support diverse staff.
Professional empathy, cultural humility, and a client-centered approach.
Strong organizational skills and high attention to detail.
Ability to interpret federal, state, and county regulations and implement program compliance.
Proficiency in reporting, data analysis, and documentation of program performance metrics.
Ability to manage multiple tasks, resolve conflicts, and maintain professionalism in high-pressure environments.
Strong written and verbal communication skills; the ability to interact effectively with clients, staff, and stakeholders.
Ability to learn and use specialized databases (CalSAWs CERMS) and Microsoft Office applications.
Bachelor’s degree preferred; however, a 2-year degree plus at least 2 years of supervisory experience may be considered.
Minimum 1 year of supervisory experience in housing services, social services, employment programs, or CalWORKs/TANF programs.

Nice To Haves

3–4 years of case management, client services, or related experience preferred.
Experience working with vulnerable populations experiencing homelessness, employment barriers, or family stability challenges preferred.

Responsibilities

Oversee daily operations of integrated Housing and Employment Services programs.
Implement and interpret agency and county policies, ensuring compliance with CalWORKs, HSP, and FS program guidelines.
Ensure operational processes, reporting, and workflows support program goals and client outcomes.
Coordinate activities between housing services, employment services, community partners, and county stakeholders.
Monitor data for accuracy, produce performance reports, and ensure timely submission of required documentation.
Facilitate regular communication and knowledge sharing between departments to ensure seamless project delivery and alignment.
Supervise, coach, and support staff including Employment Training Advisors (ETAs), Housing Case Managers, Leads and Program Assistants.
Provide mentoring, training, and professional development to ensure staff meet program expectations and performance metrics.
Monitor workload distribution and ensure staff adhere to program procedures, quality standards, and documentation requirements.
Foster a positive, collaborative, and client-centered team culture.
Ensure participants receive comprehensive case management including housing stability support, employment readiness, crisis resolution, and access to community resources.
Support staff in conducting assessments, determining program eligibility, and developing individualized service plans.
Oversee the coordination of rapid re-housing activities, including housing identification, landlord engagement, and financial assistance processing.
Provide guidance on complex or escalated cases and collaborate with County Eligibility Operations when necessary.
Maintain strong understanding of CalWORKs regulations, County Program Guide (CPG) requirements, and funding requirements.
Conduct quality assurance checks on case files, service plans, housing documentation, and employment services activities.
Validate and compile monthly reports documenting program goals, metrics, and service outcomes.
Coordinate audits, ensure accuracy of data entry (CalSAWS, CERMS, internal systems), and follow up on corrective actions.
Build and maintain relationships with landlords, community agencies, training providers, and supportive service organizations.
Represent the agency with county departments and external partners to enhance service coordination.
Ensure effective communication with staff, clients, county representatives, and community partners to support client progress.