Case Management Supervisor

BETHANY HOUSE SERVICES INC•Cincinnati, OH

9d•$65,000 - $70,000•Onsite

About The Position

Bethany House Services believes every family deserves stability, dignity, and a path to lasting well-being. We combine trauma-informed care with practical supports to help families secure housing, build economic self-sufficiency, and flourish. We’re a collaborative, mission-driven team that values empathy, cultural humility, and bold, hopeful action. The Role We’re seeking a dynamic Case Management Supervisor to lead our case management team, oversee high-quality services for families, and drive measurable outcomes. You’ll supervise Case Managers, manage a caseload of 10-12 families, ensure program compliance, and partner with shelter leadership, direct service staff, and community resources to deliver client-centered, strength-based support. What You’ll Do Lead with HEART: Supervise and support a team of case managers to deliver trauma-informed, client-centered services that promote housing stability and well-being. Grow People, Grow Impact: Provide regular supervision, coaching, and professional development; cultivate a positive, inclusive shelter culture and strong team morale. Optimize Service Delivery: Facilitate weekly team meetings, coordinate caseload distribution, and strategize to prevent burnout and ensure equitable support. Ensure Excellence: Review and sign off on service plans, case notes, and discharge plans; maintain quality, consistency, and policy compliance. Collaborate for Success: Work with shelter staff, housing partners, employers, and service providers to secure resources and expand opportunities for families. Monitor & Improve: Track timeliness and effectiveness of interventions, identify barriers, and implement corrective action; use data to inform improvements. Champion Accessibility: Ensure culturally responsive practices and accessibility for clients from diverse backgrounds. Compliance and Quality: Maintain HIPAA-compliant records, SOPs, and reporting for funders and regulators; conduct chart audits and quality assurance. Data-Driven Leadership: Prepare metrics and reports for leadership; support continuous quality improvement initiatives in case management.

Requirements

Licensed professional: LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio).
Master’s in Social Work (MSW) or equivalent required.
Minimum 2 years in case management, preferably in homeless or family shelter settings; proven trauma-informed, family-centered practice; leadership and supervision experience.
Excellent written and verbal communication, advocacy, crisis intervention, and de-escalation abilities.
Comfort with case management systems and data-driven decision-making; ability to review, sign off, and ensure accuracy.
Creative, flexible thinker with strong organizational and time-management skills.
Deep commitment to anti-oppression, cultural humility, and equitable service delivery.
Comfortable working with shelter staff, housing specialists, service providers, and community partners.
Willingness to work some evening hours; comfortable in a fast-paced shelter environment.
MSW from an accredited program
2+ years of progressive case management experience; homeless/family shelter context preferred but applicable experiences considered
Demonstrated trauma-informed care and family-centered services
Strong leadership, supervision, and team-building skills
Knowledge of housing stability strategies, HUD resources, and community services
Excellent written/verbal communication, advocacy, and crisis intervention skills
Proficiency with case management and data systems; comfort with data-driven decisions
Trauma-informed approach; sensitivity to the stress of homelessness
Flexibility, adaptability, and resilience with vulnerable populations
Crisis intervention and de-escalation abilities
Cultural competency and anti-oppression awareness
Patience, empathy, and professionalism
Strong organizational and time-management capabilities
Creative problem-solving and adaptability
Ability to maintain professional boundaries while building rapport
Knowledge of community resources and referral processes

Responsibilities

Supervise and support a team of case managers to deliver trauma-informed, client-centered services that promote housing stability and well-being.
Provide regular supervision, coaching, and professional development; cultivate a positive, inclusive shelter culture and strong team morale.
Facilitate weekly team meetings, coordinate caseload distribution, and strategize to prevent burnout and ensure equitable support.
Review and sign off on service plans, case notes, and discharge plans; maintain quality, consistency, and policy compliance.
Work with shelter staff, housing partners, employers, and service providers to secure resources and expand opportunities for families.
Track timeliness and effectiveness of interventions, identify barriers, and implement corrective action; use data to inform improvements.
Ensure culturally responsive practices and accessibility for clients from diverse backgrounds.
Maintain HIPAA-compliant records, SOPs, and reporting for funders and regulators; conduct chart audits and quality assurance.
Prepare metrics and reports for leadership; support continuous quality improvement initiatives in case management.