Holiday Gift Guide Retail Sales Ambassador, Bowie Towne Center

Macy's•Bowie, MD

1d•Onsite

About The Position

As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and building repeat clientele. You serve as an expert for the vendor, brand, or area you represent; communicate customer needs and shopping patterns to leadership and vendors; and carry out merchandising initiatives. The role also supports customer-facing vendor events, brand-specific client development, and an exceptional customer experience.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude, with vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to meet the role’s physical requirements, including lifting at least 30 pounds, standing for at least two consecutive hours, and frequent reaching, moving, stooping, kneeling, crouching, and ladder climbing.
Color vision and ability to use computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Responsibilities

Make the customer the priority and provide an exceptional customer experience.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices that drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Execute strategic merchandising initiatives for the represented vendor, brand, or area.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice