Holday Events Assistant (Seasonal) (Second Shift 4:00 PM - 11:00 PM)

Pittsburgh Botanic Garden•Collier Township, PA

13d•$15 - $16•Onsite

About The Position

The Holiday Events Assistant welcomes and assists guests, supports visitor experience and event operations, and helps ensure a positive experience during general admission, group visits, and special event nights. The role includes guest services, admissions and sales, food and beverage service, event support, and closing procedures at Pittsburgh Botanic Garden. The position is seasonal and typically scheduled for 15–25 hours per workweek; seasonal workers may receive hours through the end of December.

Requirements

High school diploma or equivalent.
Previous customer service experience.
High attention to detail and ability to troubleshoot in a fast-paced environment.
Ability to communicate clearly and tactfully with a pleasant demeanor.
Demonstrated collaboration and creative problem-solving skills.
Reliability and ability to work independently with little supervision.
Basic computer knowledge and ability to learn the Altru/POS system.
Valid Pennsylvania driver’s license.
Willingness to obtain Child Abuse Clearance, Pennsylvania State Police Background Check, and FBI Fingerprint Background Check.
Availability to work evenings, weekends, and holidays, with shifts potentially running as late as midnight.
Flexibility to work Garden-related functions.
Ability to work indoors and outdoors in all weather conditions, including winter weather.
Ability to bend, reach, walk, lift, and carry supplies; ability to stand for extended periods and periodically lift and carry up to 25 pounds.

Nice To Haves

Experience in event operations or food and beverage service.
RAMP certification.
Food safety training.
CPR certification and first aid training.

Responsibilities

Greet guests, respond to their needs and questions, and provide directions throughout the light display.
Process admissions, gift shop and merchandise sales, memberships, and event registrations.
Stay current on Holiday Events activities, Garden development, membership levels and benefits, and promotions.
Follow PBG customer service guidelines, policies, and procedures.
Secure and balance the cash drawer and follow the PBG cash handling policy.
Maintain constant coverage of the assigned station.
Communicate clearly and effectively with stakeholders, guests, and patrons.
Provide customer service in food and drink venues and event beverage stations.
Prepare and serve food and beverages, including hot drinks, snacks, and alcoholic beverages, according to food safety standards and PBG procedures.
Verify guest identification and serve alcohol responsibly in accordance with RAMP standards and Pennsylvania liquor laws.
Process food and beverage sales through the POS system and follow the PBG cash handling policy.
Assist with event setup and execution, including directing vendors to assigned spaces and providing assistance as needed.
Follow safety procedures and intervene in situations as needed to protect guests.
Assist with closing procedures, including securing gates and doors.
Perform other duties as assigned to support Garden operations or holiday events.