HOA - Customer Service Representative

Invitation Homes • Dallas, TX

12d • Onsite

About The Position

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live. The HOA Customer Service Representative serves as the primary liaison between residents, HOAs, and internal teams. This role ensures timely resolution of HOA-related issues, supports compliance processes, and delivers exceptional service through clear communication and proactive problem-solving.

Requirements

• High School or GED
• Minimum four years of customer service and/or HOA/property management experience
• Familiarity with federal fair housing laws and applicable local housing provisions
• Ability to multitask using a variety of IT platforms simultaneously
• Must be proficient in Microsoft software applications
• Ability to solve problems constructively
• Excellent customer service skills both internal and external
• Proficient verbal and writing skills
• Excellent organizational skills and ability to multi-task with accuracy

Nice To Haves

• (4) year degree or (4) years in property management or relative field preferred
• Property Management experience preferred
• ARM, CAM, CPM, PCAM accreditations preferred
• YARDI knowledgeable preferred
• Knowledge of Yardi is preferred

Responsibilities

• Review dashboards to identify required actions, prioritize tasks, and monitor aging items to prevent delays in curing violations or processing HOA requirements.
• Provide clear guidance to residents on HOA expectations and deadlines, obtain required documentation, and record all interactions and progress notes in Salesforce.
• Manage HOA-required tenant registrations and application submissions, partnering with internal teams to resolve discrepancies and ensure timely approvals for move-ins and access.
• Serve as the first point of contact for HOA-related property concerns, document issues, and coordinate resolutions that meet HOA expectations.
• Answer incoming calls using service principles and Genuine CARE, achieve performance targets for call handling, and escalate sensitive or complex issues while maintaining ownership of the resident experience.
• Maintain professional relationships with HOAs and management companies, and work closely with Compliance Coordinators, Leasing, OCS, and local market teams to support curing steps, application completeness, and resolution of escalated issues.

Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED