HK Players Club Ambassador FT/SW $16 to $24

Mille Lacs Corporate Ventures•Hinckley, MN

3d•$16 - $24•Onsite

About The Position

This position is for individuals who are outgoing, friendly, and have a passion for guest service. It serves as an introduction to Grand Casino marketing, involving tasks such as enrolling new players, assisting in the execution of events, promotions, and entertainment acts, answering guest questions, and booking hotel rooms.

Requirements

High school diploma, general education degree (GED), or the ability to pass our Basic Skills Assessment
Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with internet research and email communication.
Must be able to secure license from Gaming Regulatory Authority.
Responsible for following all relevant Detailed Gaming Regulations (DGR’s).

Nice To Haves

One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
Money-handling experience preferred.

Responsibilities

Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.
Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.
Promotes player’s club loyalty by maintaining a strong working knowledge of club benefits and educating Guests about offerings.
Maintain a strong working knowledge of the current software functionality of the player’s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
Thorough understanding of drawing software and how to properly execute drawings.
Ability to emcee promotional events in a professional and respectful manner.
Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company issued funds.
Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
Ability to follow proper operational practices as it relates to the marketing department and property.
Held accountable to a high degree for maintaining confidentiality of Guest information, as well as accurate and thorough company records.
Listens to Guest complaints and concerns, resolves issues, or directs issues to appropriate department for resolutions.
Upsell properties and amenities by informing Guests of offerings and upcoming events.
Maintains excellent communication skills and good working relations with other departments.
Assists in the flow of communication throughout the operation and attends ongoing communication meetings.
Maintains a strong working knowledge of proper emergency procedures; contacting security and emergency medical technicians when needed and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
Maintains log of phone calls – reports problems accordingly to appropriate department/Associate(s).
Administers paging or overhead announcements in a clear, professional voice.
All other duties as assigned.