HIV/PrEP Navigator

ADELANTE HEALTHCARE INC•Phoenix, AZ

3d•Onsite

About The Position

The HIV/PrEP Navigator coordinates patient navigation, care coordination, and community outreach to connect people living with or at risk for HIV with prevention, treatment, and supportive services. The role manages intake, referrals, scheduling, and follow-up; helps address social barriers to care; and assists patients with insurance, medication access, prior authorizations, and financial assistance to support treatment adherence and continuity of care. Working with clinical teams and community partners, the Navigator provides patient education, communicates urgent needs, performs Medical Assistant duties within the scope of practice, and coordinates outreach events, materials, and partnerships. The position maintains accurate and confidential documentation and tracking tools, validates and analyzes program data for grant reporting and outcome monitoring, and improves workflows to strengthen patient access and program efficiency. Employees are expected to demonstrate commitment to quality, patient safety, engagement, innovation, integrity, professionalism, and competence. They are also responsible for interdisciplinary collaboration, compliance with organizational policies and the Code of Conduct, and supporting a caring, team-based environment.

Requirements

High school diploma or GED from an accredited institution.
Graduation from an approved Medical Assistant training program.
Certified Medical Assistant credential required.
At least five years of experience working as a Medical Assistant in a healthcare setting.
Demonstrated cultural competency and ability to relate to people living with HIV/AIDS, gay and bisexual men, transgender individuals, and people from diverse sociocultural and socioeconomic backgrounds.
Ability to discuss personal sexual behavior and drug use with broad cross sections of the community in a nonjudgmental and caring manner.
Basic understanding of how HIV is transmitted and prevented.
Experience with Excel.
CPR and AED certification for Healthcare Professionals through courses following American Heart Association or Red Cross guidelines, including cognitive and skills evaluations.
Ability to maintain a flexible schedule, including evenings and weekends, to support outreach activities.
Reliable transportation for outreach, education, training events, and community presentations.
Valid Arizona driver's license and active motor vehicle insurance.
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.

Nice To Haves

Three years of work experience in a community outreach setting or clinical setting.
English/Spanish Medical Interpreter Certification.
Knowledge and experience with Hispanic/Latino and Black/African American communities, as well as the LGBT community.
One year of work and/or volunteer experience providing direct service to individuals from the LGBT community or individuals at high risk of contracting HIV or STIs.
Experience with or willingness to learn group facilitation, teaching, and/or public presentations.
Experience explaining rapid HIV tests in compliance with the manufacturer's instructions.
Three years of experience in community health.
Experience with Electronic Health Records.

Responsibilities

Coordinate and maintain the outreach calendar and marketing material inventory.
Promote HIV education, testing, prevention, and related services through community engagement and patient outreach.
Accept program referrals and provide timely care coordination and navigation services for eligible patients.
Coordinate referrals to internal and external healthcare, social, and support services.
Facilitate patient intake and access to appropriate medical and supportive services, including managing referrals, scheduling, and barriers to care.
Address social determinants of health, including transportation, housing, food access, and other barriers to care.
Monitor patient engagement, follow-up activities, and health outcomes; maintain ongoing patient contact to support treatment goals and identify emerging needs.
Conduct inbound and outbound communication for care coordination and patient support.
Assist patients with insurance navigation, medication access, prior authorizations, pharmacy coordination, medication delivery, and financial assistance programs.
Support continuity of care through proactive follow-up, appointment coordination, and adherence support, including support for ART adherence and viral suppression.
Accurately and promptly document patient interactions and care coordination activities while maintaining confidentiality and compliance.
Communicate patient concerns, clinical changes, or urgent needs to the care team and escalate urgent concerns as needed.
Advocate for patients and serve as a liaison between patients, providers, families, and community resources.
Provide patient education within the Community Health Worker scope of practice.
Build collaborative relationships with patients, families, staff, and community partners.
Perform Medical Assistant duties within the scope of practice and support efficient patient flow.
Maintain tracking tools and reports to monitor access, engagement, service utilization, and program outcomes.
Validate and analyze program data to support grant reporting and identify service gaps.
Improve workflows and procedures to strengthen efficiency, consistency, and patient access across locations.
Coordinate community outreach by managing event logistics, materials, partnerships, and outcome tracking.
Promote and participate in interdisciplinary communication and collaboration to improve care quality and health outcomes.
Comply with the organization's Compliance Program, Code of Conduct, policies, and procedures, and report potentially noncompliant conduct.
Perform other duties as requested or assigned.