Hiring & Onboarding Specialist

CNS Companies•Harrisburg, PA

About The Position

The Driver Specialist (Hiring & Onboarding Specialist) is responsible for overseeing and managing the Driver Qualification File (DQF) program for CNS clients. This role plays a critical part in ensuring regulatory compliance, supporting client onboarding, and delivering exceptional service to both drivers and customers. The position includes working directly one-on-one with drivers to complete onboarding documentation, ensure accurate paperwork completion, and guide drivers through compliance requirements.

Requirements

Positive, professional, and client-focused attitude
Strong attention to detail and exceptional organizational skills
Ability to effectively multitask and prioritize responsibilities
Proactive, solution-oriented mindset
Strong critical thinking and problem-solving abilities
Proficiency with Microsoft Office applications, including Word and Excel
Excellent verbal and written communication skills
Ability to build strong relationships with clients and team members
General understanding of all CNS service lines to support referrals and cross-functional collaboration
Willingness and ability to develop deep expertise in DOT regulations and compliance standards

Nice To Haves

Experience with QuickBooks for billing is preferred

Responsibilities

Manage and maintain the Driver Qualification File (DQF) program
Conduct DQF audits, compile audit findings, and communicate results to Account Managers
Coordinate onboarding for new clients and newly added drivers
Manage DOT drug and alcohol consortium processes
Perform DOT drug and alcohol testing services for clients and drivers
Provide exceptional customer service and ongoing client communication
Ensure compliance with DOT regulations and company standards
Meet one-on-one with drivers to complete onboarding and compliance paperwork
Guide drivers through required documentation and ensure all forms are completed accurately and efficiently
Support the Safety Rating Upgrade team as needed
Assist with providing DQF audit information and reporting support
Participate in client consultations and compliance-related discussions