Hire-to-Retire Senior Director (GPO)

Marathon Petroleum Corporation•Findlay, OH

About The Position

The Hire to Retire Global Process Owner (GPO) provides strategic leadership and end-to-end accountability for the design, governance, standardization, and continuous improvement of the global Hire to Retire process. The role defines the H2R vision, strategy, process standards, controls, performance measures, and transformation roadmap to support an integrated and consistent employee lifecycle experience across the enterprise. The GPO partners across HR, Payroll, Finance, IT, business functions, and service delivery partners to align H2R processes with enterprise objectives. The role drives global process simplification and standardization, uses data, automation, and emerging technologies to modernize service delivery, and establishes governance and performance frameworks for scalable, compliant, and efficient processes and an enhanced employee experience.

Requirements

Bachelor’s degree in Human Resources, Business, or a related field.
At least 10 years of progressive leadership experience across HR operations, payroll, or shared services leadership.
Strong end-to-end H2R process knowledge and shared services experience.
Practical experience implementing AI, intelligent automation, and HR technology solutions.
Ability to challenge mature processes and identify opportunities for improved performance.
Strong understanding of process excellence, service delivery, performance metrics, and financial value creation.
Demonstrated ability to influence senior stakeholders and collaborate across organizational boundaries.
Experience leading change, developing talent, and building high-performing teams.
Ability to operate effectively within a complex, matrixed enterprise environment.

Nice To Haves

Master’s degree (MBA/HRM).
Professional certification such as PHR, SPHR, SHRM-SCP, or Lean Six Sigma Black Belt.
Potential to serve as a role model and thought partner for other Global Process Owners.

Responsibilities

Define and execute the global H2R vision and strategy, and serve as the single point of accountability for end-to-end process governance across recruiting, onboarding, development, payroll, and offboarding.
Align H2R processes with Finance, Payroll, IT, and broader enterprise workforce objectives.
Establish and maintain global H2R policies, controls, and service standards to ensure consistency, accuracy, and compliance across the employee lifecycle.
Coach and develop next-level leaders and process SMEs, building organizational capability and reliable service delivery across regions and functions.
Design and standardize H2R processes, data models, and executional policies to support scalability, accuracy, and operational excellence.
Deploy automation, self-service, and analytics tools—including employee portals, workflow automation, and AI-enabled support—to improve speed, transparency, and user experience.
Drive continuous improvement and process mining initiatives to simplify complexity, improve productivity, and elevate the employee experience.
Partner with HR Centers of Excellence and business units to align process design with talent, performance, and reward strategies.
Embed compliance, data privacy, and audit requirements—including GDPR, payroll accuracy, and labor reporting—into H2R systems and workflows, and ensure controls are consistently followed.
Oversee third-party service providers and BPO partners, managing SLAs, audit results, performance scorecards, and compliance expectations.
Maintain H2R KPI dashboards and reporting frameworks covering measures such as payroll accuracy, onboarding completion, employee query resolution, and service satisfaction.