HIM Specialist

Huron Consulting Services•Chicago, IL

10h

About The Position

Huron Managed Services (HMS) serves as the Revenue Cycle Managed Services partner for Hutchinson Regional Healthcare System, providing operational expertise and support across health information and revenue cycle functions. The HIM Specialist plays a critical role in the timely, accurate, and compliant management of patient health information. The position prepares, scans, indexes, reconciles, and releases health records while maintaining confidentiality and compliance with HIPAA and applicable state and federal regulations. It supports electronic health record (EHR) integrity, timely Release of Information (ROI) requests, and customer service for patients, providers, staff, and external stakeholders. The role includes reconciling records and supporting documents; collecting discharged records and loose documents; following up on missing documentation; and preparing, scanning, indexing, and validating records in the EHR. It also processes authorized medical record requests, validates authorizations, retrieves records, manages legal requests, tracks requests in designated systems, attaches ROI documentation to patient records, and escalates sensitive requests appropriately. The HIM Specialist provides customer and operational support, including answering department calls, assisting visitors, responding to HIM inquiries, and supporting projects and process improvements. The role protects PHI, follows HIM and document-management policies, supports quality assurance, and meets accuracy, compliance, productivity, and turnaround-time standards.

Requirements

High school diploma or equivalent.
At least 2 years of experience in Health Information Management, medical records, document imaging, or a related healthcare setting.
Proficiency with basic computer applications and data entry.
Knowledge of HIPAA privacy and security regulations.
Strong organization, communication, and customer service skills.
Ability to prioritize work and manage multiple tasks in a fast-paced environment.
Ability to work independently and collaboratively.

Nice To Haves

Associate degree or higher.
Experience with Release of Information (ROI) processes.
Experience with electronic health record (EHR) systems.
Knowledge of medical terminology.
RHIT or RHIA certification.

Responsibilities

Reconcile patient records and supporting documentation.
Collect discharged records and loose documents from assigned departments.
Follow up on missing records and documentation.
Prepare, scan, and index patient records into the EHR.
Validate image quality, patient identification, and document accuracy.
Maintain productivity and quality standards for document processing.
Process medical record requests in compliance with HIPAA and regulatory requirements.
Retrieve electronic and paper records for authorized release.
Validate authorizations and supporting documentation.
Process requests from patients, providers, payers, attorneys, auditors, and other approved parties.
Manage subpoenas, court orders, and legal requests.
Communicate authorization requirements to requestors when needed.
Enter, track, and maintain ROI requests in designated systems.
Scan and attach ROI documentation to the patient record.
Escalate unusual or sensitive requests appropriately.
Provide exceptional customer service to patients, providers, and internal stakeholders.
Serve as a point of contact for HIM-related inquiries.
Answer department phone calls and assist visitors.
Support departmental projects and process improvement initiatives.
Assist with additional HIM functions as assigned.
Protect the confidentiality and security of PHI.
Adhere to HIPAA, state, federal, and organizational requirements.
Follow established HIM, ROI, and document management policies.
Support quality assurance and continuous improvement efforts.
Maintain accuracy, compliance, and turnaround time standards.