HIM/Scheduler

St. Croix Hospice•Green Bay, WI

13d

About The Position

The Health Information Manager (HIM)/Scheduler serves as an office manager, helping build culture and community within the branch and keeping operations running smoothly in support of patients, families, and the clinical care team. The role is primarily responsible for scheduling staff, maintaining patient records, managing supply inventory, answering the branch phone, planning team meetings and events, and performing related clerical duties. The position is based in Green Bay, Wisconsin.

Requirements

High school graduate or equivalent.
Administrative experience in healthcare.
Intermediate-level computer experience.
Ability to pass a background check, consumer report, and drug test.
Valid state driver's license, access to an automobile in good working order, automobile insurance meeting state and organizational requirements, and an acceptable driving record.
Ability to push, pull, lift, and carry up to 12 pounds, and occasionally up to 20 pounds.
Ability to adapt to a variety of work conditions to support quality patient care in a home setting.

Nice To Haves

At least two years of data entry experience.
Previous healthcare or hospice billing, scheduling, and EMR experience.

Responsibilities

Schedule field staff tasks in the electronic software system according to scheduling guidelines and optimization standards.
Coordinate with staff, patients, and physicians to support continuity of care.
Schedule and reschedule visits, including discharge, OASIS, recertification, and supervisory visits.
Manage patient schedules, update staff absences, and notify affected parties.
Address and reschedule missed therapy visits whenever possible.
Use geographic mapping tools to schedule efficiently.
Maintain the on-call notebook and hospitalization log.
Prepare and review weekly and monthly schedules for productivity and geographic efficiency.
Maintain and track clinical documentation, including interim orders and plans of care.
Process travel and expense vouchers and new patient referral information.
File and date-stamp clinical notes and records.
Follow HIPAA requirements and maintain information security.
Order and manage medical supply inventory to support patient care.
Set up IDG conference rooms and prepare meeting agendas.
Track orders to ensure timely return and follow-up.
Answer telephone lines promptly, document calls, and handle messages appropriately.
Coordinate and verify clinical documentation, including physician orders.
Prepare and print reports for clinical and management staff.
Maintain compliance with state and federal documentation requirements.