HIM Operations Specialist I

Advocate Health • Charlotte, NC

1d • $21 - $31

About The Position

The HIM Operations Specialist I supports health information management operations by incorporating and indexing internal and external clinical documentation into the electronic health record (EHR). The role uses applicable software and work queues to route records to clinicians, identify documentation needs, and support completion of medical records in accordance with organizational procedures and applicable regulatory requirements.

The specialist also serves as a point of contact for clinicians and other providers seeking record-completion support. This position requires careful handling of protected health information, accuracy in a fast-paced environment, and collaboration with other teams to address documentation errors and quality concerns.

Requirements

• High school graduate or equivalent.
• Typically requires 0–1 years of experience in healthcare.
• Proficient computer and keyboarding skills, with the ability to learn software such as Epic, OnBase, Solarity, Microsoft Office, legacy archives, and electronic communication and meeting platforms such as Teams.
• High attention to detail and accuracy, including when working with frequent interruptions.
• Ability to prioritize work and perform under pressure in a fast-paced environment with time constraints.
• Ability to work independently and make decisions with minimal supervision while maintaining quality and productivity standards.
• Ability to collaborate respectfully in a diverse team environment and learn, create, and problem-solve with others.
• Ability to adapt to a fast-paced environment and switch tasks while maintaining quality and accuracy.
• Ability to receive constructive feedback and take personal ownership for success.
• Strong interpersonal and communication skills.
• Ability to safeguard protected health information (PHI) and basic knowledge of HIPAA.
• Ability to operate all equipment necessary to perform the job.
• Ability to perform repetitive functions and hand movements in a normal office environment.

Responsibilities

• Accurately upload and index outside records using applicable software, routing documentation to clinicians as appropriate.
• Create or select the appropriate patient, encounter, and/or order, and assign the correct document type and description when indexing documents into the EHR.
• Incorporate internal and external clinical documentation from electronic and paper sources into the EHR through applicable software work queues, rounding, eDelivery, or importing, following HIM procedures and established quality, accuracy, and productivity benchmarks.
• Apply medical terminology and nomenclature knowledge to identify documentation needs based on patient service areas and level of service provided.
• Analyze medical records for missing documentation and signatures, and assign or edit medical record deficiencies for the responsible provider in the chart management system according to applicable regulations, medical staff bylaws, and organizational policies.
• Provide clinicians with support and education regarding record-completion activities.
• Collaborate with Data Integrity or other functional areas to communicate documentation errors for chart correction.
• Notify appropriate leadership about matters requiring quality review or a privacy investigation.
• Ensure scanned documents are clear, legible, properly positioned, and readable by end users, or indicate the best quality available.
• Serve as a point of contact for record-completion support for clinicians and other providers.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with premium pay for select schedules or duties, incentive pay for select positions, and opportunity for annual performance-based increases.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED