HIM Operations Specialist I

Advocate Health and Hospitals Corporation•Charlotte, NC

17h

About The Position

The HIM Operations Specialist I processes and indexes internal and external clinical documentation from electronic and paper sources into the electronic health record (EHR). The role uses applicable software and work queues, rounding, eDelivery, or importing workflows to route records appropriately and meet established quality, accuracy, and productivity benchmarks. It applies medical terminology and nomenclature to identify documentation needs based on patient service areas and levels of service. The specialist reviews medical records for missing documentation and signatures, assigns or edits deficiencies to the responsible provider in the chart management system, and supports clinicians with record-completion activities. The role collaborates with Data Integrity and other teams to communicate documentation errors for chart correction, and notifies appropriate leaders about quality reviews and privacy investigations. It also ensures scanned documents are clear, legible, and positioned for readability, and serves as a contact for clinicians and other providers seeking record-completion support. The position is full-time, 40 hours per week, with a Sunday–Thursday schedule from 11:00 a.m. to 7:30 p.m. The work is performed in a normal office environment and involves sitting for most of the workday, operating necessary equipment, and repetitive hand movements.

Requirements

High school graduate or equivalent.
Typically 0–1 years of experience in healthcare.
Proficient computer and keyboarding skills, with the ability to learn software systems such as Epic, OnBase, Solarity, Microsoft Office, legacy archives, and electronic communication and meeting platforms such as Teams.
High attention to detail and accuracy while working with frequent interruptions.
Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints.
Ability to work independently and make decisions with minimal supervision while maintaining quality and productivity standards.
Ability to collaborate respectfully in a diverse team environment and learn, create, and problem-solve with others.
Ability to adapt to a fast-paced environment and switch tasks while maintaining quality and accuracy.
Ability to receive constructive feedback and take personal ownership for success.
Strong interpersonal and communication skills.
Basic knowledge of HIPAA and ability to safeguard protected health information.

Responsibilities

Accurately upload and index outside records using applicable software, routing documentation to clinicians as appropriate.
Create or select the appropriate patient, encounter, and/or order and assign the correct document type and description when indexing documents into the EHR.
Incorporate internal and external clinical documentation from electronic and paper sources into the EHR through applicable software work queues, rounding, eDelivery, or importing workflows, following HIM procedures and quality, accuracy, and productivity benchmarks.
Use medical terminology and nomenclature to identify documentation needs based on patient service areas and level of service.
Analyze medical records for missing documentation and signatures, and assign or edit medical record deficiencies to the responsible provider in the chart management system in accordance with applicable regulations and policies.
Provide clinicians with support and education regarding record-completion activities.
Collaborate with Data Integrity and other functional areas to communicate documentation errors for chart correction.
Notify appropriate leadership when quality review or privacy investigation is needed.
Ensure scanned documents are clear, legible, and positioned for readability by end users, or indicate the best achievable quality.
Serve as a point of contact for record-completion support for clinicians and other providers.
Safeguard protected health information (PHI).

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, including shift and on-call pay, based on the teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.