HIM Operations Specialist I

Advocate Health•Charlotte, NC

3d•$21 - $31

About The Position

The HIM Operations Specialist I supports health information management operations by processing and indexing internal and external clinical documentation in the electronic health record (EHR). The role ensures records are routed appropriately, documentation is clear and readable, and record-completion requirements are accurately managed according to organizational procedures and applicable regulations. The specialist serves as a point of contact for clinicians and other providers needing record-completion support, provides education on completion activities, and collaborates with data integrity and other teams to resolve documentation errors. The position requires attention to detail, confidentiality, and the ability to maintain quality and productivity while working in a fast-paced environment with frequent interruptions. This is a full-time, 40-hour-per-week position scheduled Tuesday through Saturday, 11:00 a.m. to 7:30 p.m. The listed pay range is $20.80–$31.20 per hour. The position operates in a normal office environment and involves sitting for most of the workday and repetitive hand movements.

Requirements

High school graduate or equivalent.
Typically requires 0–1 years of experience in healthcare.
Proficient computer and keyboarding skills, with the ability to learn software such as Epic, OnBase, Solarity, Microsoft Office, legacy archives, and electronic communication and meeting platforms such as Teams.
High attention to detail and accuracy while managing frequent interruptions.
Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints.
Ability to work independently and make decisions with minimal supervision while maintaining quality and productivity standards.
Ability to collaborate respectfully in a diverse team environment and contribute to learning, creation, and problem-solving.
Ability to adapt to a fast-paced environment and switch tasks while maintaining quality and accuracy.
Ability to receive constructive feedback and take personal ownership for success.
Strong interpersonal and communication skills.
Ability to safeguard protected health information (PHI) and basic knowledge of HIPAA.

Responsibilities

Accurately upload and index outside records using applicable software, routing documentation to clinicians as appropriate.
Create or select the appropriate patient, encounter, and/or order, and assign the correct document type and description when indexing records into the EHR.
Incorporate internal and external clinical documentation from electronic and paper sources into the EHR through applicable software work queues, rounding, eDelivery, or importing, following HIM procedures and established quality, accuracy, and productivity benchmarks.
Apply medical terminology and nomenclature knowledge to identify documentation needs based on patient service areas and level of service provided.
Analyze medical records for missing documentation and signatures, and assign or edit medical record deficiencies to the responsible provider in the chart management system according to applicable regulations, medical staff bylaws, and organizational policies.
Provide clinicians with support and education regarding record-completion activities.
Collaborate with Data Integrity or other functional areas to communicate documentation errors for chart correction.
Notify appropriate leadership about matters requiring quality review or privacy investigation.
Ensure scanned documents are clear, legible, correctly positioned, and readable by end users, or indicate the best available quality.
Serve as a point of contact for record-completion support for clinicians and other providers.
Safeguard protected health information and follow basic HIPAA requirements.