HIM Clerk

Gunnison Valley Hospital•Gunnison, UT

5d•Hybrid

About The Position

The HIM Clerk II is responsible for collecting, maintaining, and making available timely, accurate, and secure patient health information in a hybrid environment. This role acts as an advocate for hospital programs and adheres to the hospital's Mission, Vision, Values, and Motto of “The Patient is First in All We Do”.

Requirements

High school diploma or equivalent.
One year of medical office experience or related education, preferably in a HIM environment.
Proper use of telephone etiquette to project a positive image by being clearly spoken, grammatically correct, cordial in tone and conveying a helpful and polite attitude.
Ability to organize work so that productivity and effectiveness are maximized.
Must be able to prioritize multiple functions effectively, work independently, self-motivated and self-directed.
Demonstrate excellent organizational skills, written and verbal communication skills, interpersonal skills and strict confidentiality in providing excellent customer service.
Must be able to adapt to change of duties quickly and smoothly.
Must uphold high ethical standards.
Must be a High School Graduate.
Experience with office work including typing, computers and office equipment.
Medical billing experience preferred, but general office experience, with a good understanding of office functions is required.
Knowledge of billing and collection preferred.
While performing the duties of this position, the employee is required to carry, climb, hear/listen, lift, reach and manipulate objects, tools, or equipment, push/pull, see, speak, squat/kneel, stand, and walk.
Position requires moving materials weighing 10 – 20 pounds, and 25 – 50 pounds on an occasional basis.
Manual dexterity and coordination are required over 80% of the work period.
Work involves the potential for exposure to infection.
The employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
The employee must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Medical billing experience preferred
General office experience, with a good understanding of office functions is required
Knowledge of billing and collection preferred

Responsibilities

Reviews each encounter for completeness and for incomplete or missing documentation and signatures, identifies the responsible practitioner/physician and links the deficiencies to the appropriate physician/practitioner.
Ensures minimum necessary protected health information is used only for purposes identified or as required by law and not further disclosed without patient authorization.
Runs and distributes documentation deficiency and delinquency lists to physicians and leadership.
Reviews the daily report and faxes requests for additional documentation and diagnosis.
Answers the phones and assisting customers.
Scans all batches and reviews each encounter for completeness, quality and patient identification.
Assures that the patient's medical records are indexed to the highest level of quality.
Assists with reviewing each encounter for completeness and for incomplete or missing documentation and signatures, identifying the responsible practitioner/physician.
Cross trains in all areas as directed by supervisor and provides coverage as required.
Performs other duties as assigned.
Interacts with employees, visitors, volunteers, and team members with respect, courtesy, and compassion.
Presents a cooperative and helpful attitude at all times to internal and external customers and co-workers.
Strives to understand customer needs and facilitates related outcomes.
Promptly answers email communication.
Promptly answers incoming telephone calls within three rings, identifies department and name, resolves caller's request with little assistance, and transfers calls appropriately, relaying history of call.
Communicates and documents information in a timely and effective manner.
Gives appropriate information to external and internal customers with or without request.
Seeks out information necessary to perform job functions.
Works collaboratively within the team.
Consistently meets deadlines and completes projects without supervision or prompting.
Demonstrates knowledge of and commitment to team goals.
Participates effectively as a team member.
Maintains or enhances self esteem, listens and responds with empathy, asks for help in solving problems, and maintains a good working relationship with other staff members.
Communicates with team members, work problems encountered and constructive suggestions to improve team performance.
Accepts constructive criticism and adjusts behavior/performance in response to such criticism.
Apprises other team members of work status to determine need for resource adjustment.
Demonstrates flexibility, readily adapting to changing needs of team members or customers or assisting in special projects as necessary.
Attempts to resolve concerns at the lowest possible level in a timely manner.
Demonstrates initiative, good judgment and organization.
Prioritizes work effectively.
Meets daily, weekly, monthly, or other cyclical deadlines.
Maintains work area in a clean, organized manner to readily locate information, supplies, materials and equipment.
Considers relevant facts, weighs alternatives and makes logical decisions.
Follows direction, both written and oral in completion of work assignments.
Demonstrates knowledge of safety and emergency procedures.
Demonstrates knowledge and proper use of required equipment.
Demonstrates an understanding of hospital and departmental policies and procedures by utilizing and adhering to them.
Fulfills yearly continuing education requirements of the department and the hospital, including yearly OSHA and Compliance training, trainings and mandatory in-services, if assigned.