HIM Clerk

Gunnison Valley Hospital•Gunnison, UT

5d•Onsite

About The Position

The HIM Clerk II is responsible for collecting, maintaining, and making available timely, accurate, and secure patient health information in a hybrid environment. This role acts as an advocate for hospital programs and adheres to the hospital's Mission, Vision, Values, and Motto of “The Patient is First in All We Do”. The position involves interacting with employees, visitors, volunteers, and team members with respect and courtesy, presenting a cooperative and helpful attitude, and striving to understand and facilitate customer needs. Prompt communication via email and telephone, including answering calls within three rings, identifying the department and name, resolving caller requests with minimal assistance, and transferring calls appropriately, is essential. The HIM Clerk II must communicate and document information effectively, provide appropriate information to customers, seek out necessary information, and work collaboratively within the team. Consistently meeting deadlines, completing projects without supervision, demonstrating knowledge of and commitment to team goals, and participating effectively as a team member are expected. The role requires working collaboratively, maintaining positive working relationships, accepting constructive criticism, apprising team members of work status, demonstrating flexibility, and resolving concerns at the lowest possible level. Initiative, good judgment, organization, effective prioritization, meeting deadlines, maintaining a clean and organized work area, making logical decisions, and following directions are crucial. The HIM Clerk II must also maintain knowledge of and follow relevant policies, procedures, and organizational communication, including safety and emergency procedures, proper equipment use, and hospital/departmental policies. Fulfilling yearly continuing education requirements, including OSHA and Compliance training, is also necessary.

Requirements

High school diploma or equivalent.
One year of medical office experience or related education, preferably in a HIM environment.
Proper use of telephone etiquette to project a positive image by being clearly spoken, grammatically correct, cordial in tone and conveying a helpful and polite attitude.
Ability to organize work so that productivity and effectiveness are maximized.
Must be able to prioritize multiple functions effectively, work independently, self-motivated and self-directed.
Demonstrate excellent organizational skills, written and verbal communication skills, interpersonal skills and strict confidentiality in providing excellent customer service.
Must be able to adapt to change of duties quickly and smoothly.
Must uphold high ethical standards.
Must be a High School Graduate.
Experience with office work including typing, computers and office equipment.
Medical billing experience preferred, but general office experience, with a good understanding of office functions is required.
Knowledge of billing and collection preferred.

Nice To Haves

Medical billing experience preferred
General office experience, with a good understanding of office functions is required.

Responsibilities

Reviews each encounter for completeness and for incomplete or missing documentation and signatures, identifies the responsible practitioner/physician and links the deficiencies to the appropriate physician/practitioner.
Ensures minimum necessary protected health information is used only for purposes identified or as required by law and not further disclosed without patient authorization.
Runs and distributes documentation deficiency and delinquency lists to physicians and leadership.
Reviews the daily report and faxes requests for additional documentation and diagnosis.
Answers the phones and assisting customers.
Scans all batches, reviews each encounter for completeness, quality and patient identification.
Assures that the patient's medical records are indexed to the highest level of quality.
Assists with reviewing each encounter for completeness and for incomplete or missing documentation and signatures, identifying the responsible practitioner/physician.
Cross trains in all areas as directed by supervisor and provides coverage as required.
Performs other duties as assigned.