Hilltop Supervisor NBU $20.00/hour
About The Position
The Hilltop Supervisor NBU is responsible for the satisfactory performance of all subordinate personnel, assigning work duties, procuring necessary equipment and facilities, and providing coaching, counseling, and skill development. This role also involves ensuring employee compliance with operational procedures, safety policies, and union contracts. The supervisor maintains customer service standards, handles operational issues, answers customer questions, and performs initial troubleshooting of cash register and equipment problems. They are responsible for product presentation, food sanitation, opening and closing the operation, managing cash, and handling off-site services and special events. Prompt and HACCP compliant delivery of food items, proper packaging, security, and timely set-up are also key duties. The supervisor may act as an information clearing house and communicate with campus staff and users regarding services, pricing, and policies. The primary responsibility is floor management and supervising immediate issues, with assigned management tasks and projects ultimately directed by a manager-level position. This role directs the daily work of employees and must act in the best interest of the corporation, adhering to ethical standards.
Requirements
- High School Diploma or Equivalent
- Three years of experience in the unit's area of work (food service or retail sales)
- Previous supervisory experience preferred
- Computing skills to make cash change, take inventory, create # of pieces for a portion by performing adding, subtracting, multiplication and division
- Ability to read on a level to comprehend product labels, recipes and safety instructions
- May require the legal right and ability to drive a company vehicle.
- Driver's license must not have any high-risk factors as defined by the Company's vehicle insurance company.
- Proficient in all Microsoft Office Suite programs and office equipment
- Ability to effectively motivate, train, and supervise employees
- Ability to interact with customers, coworkers, and vendors in a diplomatic manner
- Ability to work effectively as a team member
- Ability to perform a variety of tasks in a variety of locations and determine the order and sequence with limited daily supervisory direction.
Responsibilities
- Supervise subordinate personnel and ensure satisfactory performance.
- Assign work duties according to job descriptions and work flow.
- Procure equipment and facilities for employees.
- Provide coaching, discipline, termination, counseling, and skill development for employees.
- Provide first aid and seek medical treatment for employees.
- Review and enforce employee compliance with operational procedures, policies, safety, sanitation, union contract, and employee handbook.
- Maintain customer service during the shift.
- Handle customer problems, including approving credit, use of ID cards, poor service/food quality, accidents, or incidents.
- Handle operational issues, including finding substitute staff, evaluating stocking and cleaning needs, altering service needs, and redirecting customer traffic.
- Answer customer questions in person or via e-mail.
- Perform initial troubleshooting of cash register and equipment problems.
- Sample and review product for presentation to customers.
- Ensure proper food sanitation, including reviewing temp logs.
- Open and close the operation, ensuring unit and product security.
- Handle cash and set up cash registers as needed.
- Manage off-site services and special theme events as needed.
- Ensure prompt, efficient, and HACCP compliant delivery of food items.
- Ensure all food, beverages, and equipment items are packaged for proper transport or holding.
- Ensure security, timely set-up, and proper display.
- Act as the clearing house for information for their building, customer base, or special events.
- Communicate in writing and verbally with campus staff and users regarding CAS services, pricing, and policies.
- Perform floor management and supervise immediate issues.
- Complete assigned management tasks and projects.
- Direct the daily work of employees.
- Act in the best interest of the corporation and follow ethical standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
