HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER)

State of Florida•Jacksonville Beach, FL

8d•Hybrid

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicles, mobile homes, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspect all initial dealer locations within an assigned territory. The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.

Requirements

Knowledge of automotive parts and repairs.
Skill operating personal computers, including Microsoft Word and Excel.
Skill in dealing with customers from varied backgrounds in stressful public contact situations effectively and efficiently in a tactful and courteous manner.
Skill collecting and reviewing data.
Skill performing investigative work.
Skill in understanding, interpreting, and applying rules, regulations, policies, and procedures.
Skill in preparing accurate and complete written reports.
Skill evaluating applications for licensure or permitting.
Skill preparing correspondence.
Knowledge of the Florida Real-Time Vehicle Information System (FRVIS).
Ability to handle cash, make correct change, and follow money handling procedures.
Skill in recording information and maintaining tracking logs.
Ability to operate a motor vehicle.
Must have and maintain a valid driver’s license in good standing (no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment; no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment).

Nice To Haves

Experienced Microsoft Office user.
Provided excellent customer service in a professional/business setting including working with varying customers in stressful situations while effectively and efficiently completing transactions in a tactful and courteous manner.
Collected and reviewed data.
Conducted investigative work and/or interviews and investigative writing in a professional setting.
Understand, interpret, and apply rules, regulations, policies, and procedures.
Prepared accurate and complete written reports.
Evaluated applications for licensure or permitting.
Prepared professional correspondence (letters, memos, emails).
Experienced Florida Real-Time Vehicle Information System (FRVIS user).
Followed money handling procedures accurately.
Recorded information and maintained tracking logs.
Knowledge of automotive parts and repairs.
Worked in a field related to law enforcement, regulatory program, and/or driver licenses/Tax Collector’s office.
Provided consultative services (reviewed info and provided expert advice).

Responsibilities

Investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships.
Prepares administrative cases.
Conducts record inspections of franchised and independent motor vehicles, mobile homes, and recreational dealers.
Assists existing and prospective dealers with the licensing process.
Inspects all initial dealer locations within an assigned territory.
Enforces laws related to titles, registrations, and liens with Florida licensed dealers.
Verifies vehicle identification numbers.