HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76005116

State of Florida•Tampa, FL

5d•Hybrid

About The Position

This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicles, mobile homes, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspect all initial dealer locations within an assigned territory. The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.

Requirements

Valid driver’s license in good standing (no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment).
No more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
Ability to operate a motor vehicle.
Skill in using Microsoft Word and Excel.
Skill in providing excellent customer service including working with varying customers in stressful situations while effectively and efficiently completing transactions in a tactful and courteous manner.
Skill collecting and reviewing data.
Skill in performing investigative work.
Ability to understand, interpret, and apply rules, regulations, policies, and procedures.
Skill in preparing accurate and complete written reports.
Skill evaluating applications for licensure or permitting.
Skill preparing correspondence.
Knowledge of the Florida Real-Time Vehicle Information System (FRVIS).
Ability to follow money handling procedures; calculate totals, handle cash, make correct change.
Skill in recording information and maintaining tracking logs.
Knowledge of automotive parts and repairs.

Responsibilities

Investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships.
Prepares administrative cases.
Conducts record inspections of franchised and independent motor vehicles, mobile homes, and recreational dealers.
Assists existing and prospective dealers with the licensing process.
Inspects all initial dealer locations within an assigned territory.
Enforces laws related to titles, registrations, and liens with Florida licensed dealers.
Verifies vehicle identification numbers.