DRIVER LICENSES EXAMINER II (WT: COMMUNITY OUTREACH SPECIALIST) - 76002135

State of Florida•Tallahassee, FL

8d•Onsite

About The Position

This position is responsible for the independent coordination, scheduling, and event planning of Florida Licensing on Wheels (FLOW) mobile units. This position is authorized to examine and inspect documentation to determine the eligibility of customers for driver licenses and is authorized to suspend, revoke, or restrict driving privileges. The incumbent processes applications for title certificates and/or license plates to determine compliance with Florida Statutes. Additionally, this position is authorized to enter vehicle information through data processing, compiles reports and stays up to date on changes to Division of Motorist Services procedure manuals and Florida Statutes pertaining to titles, registrations, and driver licenses.

Requirements

Experience working as a Driver License Examiner or otherwise issuing driver licenses, identification cards and/or motor vehicle tags, registrations, and titles.
Ability to use a personal computer, including Microsoft Word, Excel, Outlook, Internet, SharePoint, FDLIS, FRVIS, QMATIC, IMS, OASIS, ADLTS, and ORION.
Ability to get in and out of low vehicles and high trucks/ sports utility vehicles without assistance.
Skill in providing excellent customer service.
Ability to work independently with minimal supervision.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain working relationships with others.
Ability to develop and maintain positive community relations.
Skill in driving and operating a larger vehicle, including a van, a bus and an RV, not requiring a CDL license.
Ability to assume operation of and/or immediately exit vehicle in an emergency.
Knowledge of basic arithmetic.
Experience using the Florida Real-time Vehicle Information System (FRVIS) database and or the Online Registration and Identity Operating Network (ORION).
Must possess a valid Class E or higher driver's license, not a learner's license, and be at least 21 years of age.
Must have/maintain a valid driver’s license with no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment.
Must maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.

Nice To Haves

Interactive customer service experience to include face to face and/or phone customer interaction.
Professional work experience preparing written correspondence, to include emails, memos, or reports.

Responsibilities

Independent coordination, scheduling, and event planning of Florida Licensing on Wheels (FLOW) mobile units.
Examine and inspect documentation to determine the eligibility of customers for driver licenses.
Suspend, revoke, or restrict driving privileges.
Process applications for title certificates and/or license plates to determine compliance with Florida Statutes.
Enter vehicle information through data processing.
Compile reports.
Stay up to date on changes to Division of Motorist Services procedure manuals and Florida Statutes pertaining to titles, registrations, and driver licenses.