High Reliability Organization Project Manager

Mass General Brigham•Somerville, MA

8d•$63,648 - $90,750•Hybrid

About The Position

Mass General Brigham is embarking on a multi-year initiative to implement Equity-Informed High Reliability Organization (EI-HRO) principles to enhance quality performance and deliver optimal medical care. The Office of the Chief Medical Officer (OCMO) is seeking a motivated HRO Project Manager passionate about healthcare performance management to join an experienced, high-performing team. This role requires a commitment to learning and adaptability within the evolving quality measurement landscape. The ideal candidate possesses strong quality measurement knowledge, analytical skills, project management capabilities, and excellent communication skills. Reporting to the High Reliability Organization Operations Manager, the HRO Project Manager will be an integral part of a cross-functional team responsible for deploying a new High Reliability operating model across Mass General Brigham. This position will provide project management and analytic support for critical quality initiatives, acting as a liaison between hospital clinical leaders and OCMO and Digital teams. The Project Manager will serve as the primary point of contact for hospital units, assisting in triaging and resolving performance-impeding issues.

Requirements

Familiarity with HRO principles preferred
0-3 years of experience working with healthcare quality data
0-3 years experience in project management or improvement
Ability to work with quantitative data a must. Utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data, chart review, literature review, surveys)
Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, required.
Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlines
Ability to manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organization
Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
Practical problem-solving abilities, i.e. the ability to formulate hypotheses, test options and move forward in a fast-paced environment
Excellent interpersonal skills, including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences.

Nice To Haves

Bachelor's or Master’s degree in Business, Health Policy, Public Health or related degree preferred

Responsibilities

Responsible for the overarching management & logistics of HRO Unit Huddles
Attend and participate in weekly huddles; follow up on issues raised and provide updates on standing issues
Responsible for updating weekly quality performance scorecards; review data in advance and summarize trends or areas of concern for unit leadership
Answer in depth questions from leadership about the data, metrics, definitions
Coordinate with technical teams to perform data deep dives as needed
Assist with the development and collection of process metrics
Support ongoing unit initiatives and implementation
Triage operational issues related to infrastructure (IT, Facilities, etc.)
Communicate daily with unit leadership
Identify opportunities for improvement across units/hospitals
Identify, catalog and share best practices
Act as a liaison between unit teams, OCMO leadership and Digital teams
Present analytical findings in a variety of formats (reports, PowerPoint, graphs, figures, tables) formulate recommendations, and effectively communicate results to non-analytic audiences
Conduct project management and logistics such as project timelines, agenda development, minutes/documentation, slide decks and preparation of reports to various audiences
Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties and responsibilities as assigned