Senior Project Manager - Chief People Organization

Bank of America•Charlotte, NC

11h•Hybrid

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The senior project manager will be a member of the Chief People Organization (CPO) Shared Services initiatives team and will be aligned to various projects across CPO. This job is responsible for managing end-to-end delivery of mid to large scale complex to high risk cross-functional and/or inter-departmental programs or projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluate current methods, and drive strategies to implement changes/improvements. It also requires cross-vendor coordination, communication, influence, and negotiation. Job expectations include serving as the primary point of contact to department managers for critical change initiatives, using tools to document program performance, and influencing stakeholders to make strategic changes. It also includes owning key deliverables, facilitating meetings and updating project documentation throughout the project life cycle. The Senior project manager is a key project contributor and is responsible for analyzing information, driving process/project documentation through the review cycles while incorporating stakeholder feedback, developing, and operationalizing project routines and providing overall change support that is required for a successful implementation. Additionally, the Senior project manager is responsible to ensure compliance to all Enterprise Change Management requirements.

Requirements

7+ years of all aspects of end-to-end project management experience including process improvement/re-engineering, technology change efforts, end-to-end change management processes, and adoption & engagement activities.
Experience working on mid to large scale, complex bodies of work, implementations with multiple people/process and technology deployments, and data conversions as required.
Enterprise change policy & standards experience.
Ability to facilitate meetings, capture key outcomes/action items and own project/process documentation.
Exceptional communication skills (verbal, written and presentation) and active listening skills.
Proven experience with managing large, complex groups of stakeholders and ability to influence decisions to achieve desired results.
Demonstrated ability to effectively manage risk while delivering desired business outcomes.
Exceptional analytical skills with ability to comprehend, document, evaluate and recommend improvements to complex business processes, and talent to deal with ambiguity and changing circumstances.
Ability to manage priorities without sacrificing project quality or timelines and superb decision-making skills
Ability to manage a project or phases of a project in a fast-paced, matrixed environment with strong attention to detail and accuracy.
Ability to build strong working relationships and interactions with Technology, Legal, Global Risk, Compliance, Change Management, line of business and external (3rd party) partners.
Demonstrated experience mobilizing resources to drive results.
Ability to engage across multiple levels of the organization, prioritize work and with team members in a virtual environment
Proficient in Microsoft Office products; Word, Excel, PowerPoint, Project, Visio, etc. as required and having a willingness to embrace new technology; Teams and Copilot

Nice To Haves

Project management certification (e.g., PMI, Six Sigma, Agile) or equivalent experience.
Deep knowledge of Bank of America Enterprise Change standards, policies, and tools.
Human Resources products, services and process knowledge and experience.
Experience in implementing HR systems and HR business processes (health Insurance, payroll, talent acquisition, learning management systems, data management, etc.).
Process design experience.
International project experience.

Responsibilities

Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
Leads the adoption and sustainment of change initiatives and assesses adoption risks
Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance.
Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
Navigates across various lines of business and partner organizations, including Technology, Legal, Compliance and Global Risk, leading them to negotiate decision making for efficient and effective resolution.
Ensure compliance to all Enterprise Change Management policies and requirements.
Ensure adherence to all internal change and project management processes/deliverables and maintain status in the enterprise change source system (PPR Tool).
Effectively communicates with project managers, peers and business partners on project deliverables, timelines and needed support.
Partners with LOB project stakeholders to develop transition plans, including ongoing success measures, to sustain the change.