Project Manager - Chief People Organization

Bank of America•Charlotte, NC

13h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The project manager will be a member of the Chief People Organization (CPO) Shared Services initiatives team and will be aligned to various projects across CPO. This job is responsible for managing end-to-end delivery of mid to large scale cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. It also requires cross-vendor coordination, communication, influence, and negotiation. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives. It also includes owning key deliverables, facilitating meetings and updating project documentation throughout the project life cycle. The project manager is a key project contributor and is responsible for analyzing information, driving process/project documentation through the review cycles while incorporating stakeholder feedback, developing, and operationalizing project routines and providing overall change support that is required for a successful implementation. Additionally, the project manager is responsible for ensuring compliance to all Enterprise Change Management requirements.

Requirements

5 or more years of project management support experience, with deep knowledge of the full project delivery lifecycle.
Experience working on mid to large scale, complex bodies of work, implementations with multiple deployments, and data conversions as required.
Enterprise change policy & standards experience.
Strong project management skills, including the ability to prioritize work and meet project deadlines without sacrificing project quality or timelines.
Strong written and verbal communications skills.
Ability to facilitate meetings, capture key outcomes/action items and own project/process documentation.
Excellent analytical skills with ability to comprehend, document, evaluate and recommend improvements to complex business processes.
Demonstrated self-motivation and self-direction.
Ability to manage a project or phases of a project in a fast-paced, matrixed environment with strong attention to detail and accuracy, and talent to deal with ambiguity and changing circumstances.
Ability to build relationships and interact with Technology, Legal, Global Risk, Compliance, Change Management, line of business and external (3rd party) partners.
Ability to work with and across multiple levels of the organization and with team members in a virtual environment
Proficient in Microsoft Office products; Word, Excel, PowerPoint, Project, Visio, etc. as required and having a willingness to embrace new technology; Teams and Copilot

Nice To Haves

Human Resources products, services and process knowledge and experience.
Project management certification (e.g., PMI, Six Sigma) or equivalent experience.
Experience in implementing HR systems and HR business processes (health, Insurance, payroll, talent acquisition, learning management systems, data management, etc.).
International project experience.

Responsibilities

Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance.
Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
Supports the adoption and sustainment of change initiatives and helps assess adoption risks
Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
Ensure compliance with Enterprise Change Management requirements.
Ensure adherence to all internal change and project management processes/deliverables and maintain status in the enterprise change source system (PPR Tool).
Effectively communicates with program managers, peers and business partners on project deliverables, timelines and needed support.
Partners with LOB project stakeholders to develop transition plans, including ongoing success measures, to sustain the change.