High Limit Ambassador

Gun Lake Tribal Gaming•Wayland, MI

10h•Hybrid

About The Position

The High Limit Ambassador pays jackpots, performs minor machine repairs, Rewards Card sign-ups, performs exchanges of cash and cash equivalents, and observes and safeguards assets of the company. The High Limit Ambassador must have a very outgoing and positive demeanor and follow the Four Diamond Standard of service, performing responsibilities in accordance with all policies and regulations. At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love, Truth, Respect, Bravery, Honesty, Wisdom, and Humility.

Requirements

Must be 21+ years of age.
Must possess a High School diploma or GED.
Must have one (1) year minimum Slot department experience.
Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Must be able to obtain a Gun Lake Tribal Gaming License.
Working understanding of Title 31 requirements.
Understand and practice Four Diamond Service standards and The Seven Grandfather Teachings.
Understand and comply with all company and departmental rules, regulations, policies, and procedures.
Basic math and money-handling skills.
Ability to handle Guest opportunities in a positive and professional manner while demonstrating sound judgment and mature decision-making.
Must be able to work a flexible schedule based on business needs, which includes days, evenings, weekends, and holidays.
Ability to obtain and maintain TIPS alcohol training and ServeSafe certification. Training will be provided.

Responsibilities

Practicing, supporting, and always promoting AAA Four Diamond and Gun Lake Casino Resort’s Service Standards.
Comply with signatory controls, including jackpot / fill vouchers, check-in / out sheet, key control, and other forms associated with daily duties.
Capable of counting down, checking in / out, and maintaining accountability of a slot booth or bank.
Follow all Responsible Gaming Guidelines.
Inform shift management of any illegal gaming devices or activity.
Effectively and efficiently complete transactions for guests while maintaining Title 31 requirements.
Follow all procedures and policies to ensure that duties are performed within accepted standards established by Casino Management and Regulatory requirements.
Responsible for the final balancing of funds and assets assigned during a shift.
Handle guest opportunities in a positive and professional manner.
Inform Slot leadership of guest needs which may require special accommodation.
Keep work areas and the casino floor neat, clean, and safe.
Understand and be aware of the Rewards Program to sign guests up and champion the benefits of the program.
Be aware of all current and upcoming events and promotions.
Issue credit to guests in accordance with established Gun Lake Casino Resort credit policy.
Other job-related duties as assigned.