HHA Scheduling Coordinator - Mandarin or Cantonese

Valence Care - HCS - Girling NY - Extended Home Care - A&J Staffing - A Better Life - Direct Care•New York, NY

5d•$20 - $26

About The Position

HCS is seeking an experienced, professional, detail-oriented HHA Scheduling Coordinator. The posting seeks bilingual candidates fluent in Mandarin or Cantonese as well as Russian, Spanish, or Haitian Creole. The coordinator supervises field staff and manages caregiver and nurse scheduling to support timely admissions, consistent client care, and cost controls. The role works closely with operational, sales, clinical, service location, and recruiting teams, and may require a flexible schedule, including nights and weekends, to resolve escalated scheduling issues.

Requirements

At least 3 years of progressive homecare or health care experience, including staffing, employee relations, and recruitment.
Strong written and oral communication skills and ability to work with a wide range of constituencies in a diverse environment.
Skill in coaching employees at all organizational levels.
Excellent computer skills, including ability to use an EMR, send and receive email, and review and analyze spreadsheet data.
Excellent coaching and interpersonal skills, ability to build trust and maintain effective working relationships, and a team-oriented approach.
Ability to motivate and develop staff.
Ability to handle confidential documents and sensitive information professionally.
Ability to work effectively in a fast-paced, technology-based environment, perform simple accounting procedures, and maintain effective records.
Experience mediating and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
Skill in investigating and resolving employee or client relations issues, including gathering and analyzing documentation, meeting with employees and supervisors, and recommending potential solutions.
Ability to manage multiple projects, changing priorities, and frequent heavy workloads, which may require work outside normal business hours.
Exemplary organizational and time-management skills.

Nice To Haves

Bilingual candidates are encouraged; the posting seeks candidates fluent in Mandarin or Cantonese as well as Russian, Spanish, or Haitian Creole.

Responsibilities

Supervise field staff, including managing schedules to minimize unscheduled shifts and overtime and ensure timely admission of referrals.
Manage and oversee coordination of new admissions, ensuring timely referral-to-admission conversion and keeping operational leaders and sales employees informed of activities affecting admissions.
Receive, investigate, and resolve client complaints related to scheduling.
Communicate recruiting needs to the Recruiting Department and participate in recruitment, hiring, and orientation, including interviewing potential field staff and participating in orientation.
Ensure field employees receive progressive disciplinary action for non-clinical performance issues when necessary.
Coordinate caregiver and nurse schedules to promote client consistency, minimize overtime and incentives, and control costs while meeting client needs within budget.
Manage or oversee mass communications with regional field employees to engage employees and communicate pertinent information.
Ensure effective communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
Collaborate with the clinical team to optimize staffing assignments for patient care delivery.
Work a flexible schedule, including nights and weekends, when required to resolve escalated scheduling issues.
Perform other duties as assigned.