Welcome Coordinator - Cantonese and Mandarin Bilingual

CVS Health•ChinaTown, IL

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and makes a positive first and last impression on patients and guests. As the face of the clinic and a member of the Service Team, the coordinator helps keep center operations efficient and delivers high-touch assistance to patients and community members. The role supports an excellent patient experience through appointment scheduling, phone support, and administrative work such as fax and mail handling. The position reports to the Practice Manager and may infrequently require floating to other centers in the region.

Requirements

Strong computer skills.
Basic knowledge of Google Suite.
Professional phone etiquette.
Fluency in Cantonese and Mandarin, as indicated by the job title.
US work authorization.
Flexible and positive attitude.
Welcoming and nurturing attitude toward older adult patients.
High level of integrity.

Nice To Haves

Experience in a customer service setting.
Some college.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments within the electronic medical records platform.
Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Float to other centers in the region on an infrequent basis, if required.
Perform other duties as assigned.