Front Desk Receptionist (Bilingual Mandarin/Cantonese)

Astrana Health, Inc.•City of Industry, CA

4d•$20 - $24•Onsite

About The Position

Astrana Health is seeking a friendly, detail-oriented Chinese-speaking professional to serve as the welcoming face of its Diagnostic Medical Group clinic in City of Industry, California. The Front Desk Receptionist helps create a smooth and positive patient experience by greeting patients, managing appointments, and supporting the care team. The role requires working onsite at the clinic Monday through Friday, 8:00 a.m. to 5:30 p.m. The target pay range is $20.00–$24.00 per hour. Astrana Health’s stated values are to put patients first; empower entrepreneurial provider and care teams; operate with integrity and excellence; be innovative; and work as one team. The position also includes other duties and special projects as assigned. The job description notes that it is not an employment agreement and may change as employer needs and job requirements change.

Requirements

Fluency in Mandarin and/or Cantonese.
At least 1 year of front desk experience at an outpatient primary care or specialty clinic.
High school diploma or GED.
Strong verbal and written communication skills and the ability to interact professionally with patients, providers, and staff.
Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
Proficiency with electronic health record systems and maintaining accurate patient information.
Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
Strong organizational skills and excellent attention to detail.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Customer-service orientation and a professional, compassionate demeanor.

Responsibilities

Greet patients and visitors, provide customer service, and assist with check-in and check-out.
Answer and manage a multi-line phone system, direct calls, and take accurate messages for providers and staff.
Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
Verify patient demographics, insurance information, and eligibility, and document information accurately in the electronic medical record.
Collect co-pays, payments, and other patient financial responsibilities according to office procedures.
Provide information to patients, visitors, pharmacies, and healthcare providers by phone, email, and in person.
Submit treatment authorization and referral requests as needed.
Prepare, organize, and maintain patient records and documentation for scheduled visits.
Respond to patient and physician inquiries and ensure timely follow-up.
Maintain a clean, organized, and professional reception area.
Perform clerical and document-management duties, including filing, scanning, photocopying, and faxing.
Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
Collaborate with clinical and administrative teams to support efficient daily operations.
Perform other duties and special projects as assigned.