Front Desk Receptionist (Bilingual)

NEO Surgical Group LLC•Jacksonville, FL

2d•$18 - $23•Onsite

About The Position

NEO Surgical Group is seeking a professional, organized, and customer-focused Front Desk Receptionist to serve as the first point of contact for patients at its Jacksonville clinic. The role is important to creating a positive patient experience and supporting the efficient operation of the clinic. The ideal candidate is bilingual in English and Spanish, dependable, proactive, detail-oriented, and able to manage multiple priorities in a busy healthcare environment while providing strong patient care and administrative support.

Requirements

Bilingual in English and Spanish, with strong verbal and written communication skills.
Previous experience in a medical front desk, medical receptionist, or healthcare administrative role.
Strong organizational and multitasking abilities.
Excellent communication and customer service skills.
High attention to detail and accuracy.
Ability to work independently while contributing to a team environment.
Professional demeanor, reliability, and strong work ethic.
Proficiency with Microsoft Office and basic computer applications.

Nice To Haves

Experience in a chiropractic, orthopedic, pain management, surgical, or personal injury practice.
Experience with Athenahealth (AthenaOne) or similar EMR systems.
Knowledge of Personal Injury (PI), PIP claims, auto insurance, and workers' compensation cases.
Familiarity with medical terminology and healthcare scheduling processes.

Responsibilities

Greet patients and visitors professionally and welcome them to the clinic.
Perform patient check-in and check-out procedures.
Schedule, reschedule, and confirm patient appointments.
Answer and direct incoming phone calls promptly and professionally.
Verify patient demographics, insurance information, and required documentation.
Maintain accurate patient records in the EMR system.
Assist patients with intake forms and office procedures.
Communicate with providers, case managers, attorneys' offices, insurance representatives, and staff.
Collect copayments and process patient payments when applicable.
Scan, upload, and maintain medical records and other documentation.
Coordinate referrals, authorizations, and medical records requests.
Keep the front office organized, efficient, and compliant with company policies.
Support clinic operations and perform additional administrative duties as assigned.