HHA Scheduling Coordinator - Mandarin or Cantonese

Valence Care - HCS - Girling NY - Extended Home Care - A&J Staffing - A Better Life - Direct Care•New York, NY

24d•$20 - $26•Onsite

About The Position

HCS Home Care, part of the Valence Care family of home healthcare agencies, is seeking an experienced, professional, and detail-oriented HHA Scheduling Coordinator for its Brooklyn office. The role oversees field-staff scheduling and coordination of new admissions, addressing operational needs while supporting timely patient care. Candidates fluent in Mandarin or Cantonese, as well as Russian, Spanish, or Haitian Creole, are sought. The position may require a flexible schedule, including nights and weekends, to resolve escalated scheduling issues.

Requirements

At least 3 years of progressive homecare or healthcare experience, including staffing, employee relations, and recruitment.
Strong written and oral communication skills and ability to work with a wide range of constituencies in a diverse environment.
Ability to coach employees at all organizational levels.
Excellent computer skills, including operating an EMR, sending and receiving email, and reviewing and analyzing spreadsheet data.
Excellent coaching and interpersonal skills, with the ability to build trust and maintain effective working relationships as a team player.
Ability to motivate and develop staff.
Ability to handle confidential documents and sensitive information professionally.
Ability to work effectively in a fast-paced, technology-based setting; perform simple accounting procedures; and maintain effective records.
Experience mediating and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
Skill in investigating and resolving employee or client relations issues, including gathering and analyzing documentation, meeting with employees and supervisors, and recommending potential solutions.
Ability to manage multiple projects, changing priorities, and frequent heavy workloads, which may require work outside normal business hours.
Exemplary organizational and time-management skills.
The posting seeks candidates fluent in Mandarin or Cantonese and also fluent in Russian, Spanish, or Haitian Creole.

Nice To Haves

Bilingual candidates are encouraged.

Responsibilities

Supervise field staff and manage schedules to minimize unscheduled shifts and overtime and ensure timely admission of referrals.
Manage and oversee coordination of new admissions, ensuring timely referral-to-admission conversion and keeping operational leaders and sales employees informed about activities affecting admissions.
Receive, investigate, and resolve client complaints related to scheduling.
Communicate recruiting needs to the Recruiting Department and participate in recruitment, hiring, interviews, and field-staff orientation.
Ensure progressive disciplinary action is taken for non-clinical field-employee performance issues as necessary.
Coordinate caregiver and nurse schedules to promote client consistency, minimize overtime and incentives, and control costs while meeting client needs within budget.
Manage or oversee mass communications with regional field employees to engage them and share pertinent information.
Ensure effective communication between Care Coordination, service-location leadership, clinical leadership, and recruiting.
Coordinate and collaborate with the clinical team to optimize staffing assignments for patient care delivery.
Perform other duties as assigned.