NAMI HelpLine Research Intern (Remote) - INTERNSHIPS

National Alliance on Mental Illness • , VA

1d • Remote

About The Position

NAMI HelpLine is a free, nationwide peer-support service providing mental health information, resource referrals, empathy, and hope to over 75,000 people a year across the U.S. who are affected by mental health conditions and are in need of help. The NAMI HelpLine provides a vital service to the NAMI community by responding with empathy to inquiries by phone call and text providing valuable information about mental health conditions, treatment options, NAMI education and support programs, and other mental health resources. The HelpLine Research Interns contribute by ensuring that the HelpLine resource database, warmline directory, and synonym database are accurate, so help seekers always have the correct resource that will help them in their mental health journey. In return, HelpLine Research Interns will develop a deep understanding of the mental health landscape, mental health conditions, treatment options, and recovery strategies. HelpLine Research Interns will also know that they have the appreciation and gratitude of the individuals, families, and caregivers we serve for ensuring that they have the best possible information for their situation.

Requirements

• Must be at least 20 years of age
• Must be currently enrolled in an MPH academic program
• Lived personal experience, either as a person living well in recovery for at least one year or caregiving for a loved one with a mental health condition, or current enrollment in a related undergraduate or graduate program of studies
• Ability to effectively use Word Press, Microsoft Excel, and other computer programs as necessary
• Applicants should be comfortable working independently and as part of a team in a collegial work environment
• Must be located in the United States
• Must pass a background check
• Excellent verbal and written communication skills
• Courteous, empathic, and professional manner
• Comfortable asking clarifying questions when something is not understood
• Basic knowledge of mental health conditions, treatments, recovery, and mental health care systems with an interest in learning more
• Excellent analytical ability and problem-solving skills
• Excellent research skills and resourcefulness
• Excellent organization and time management skills
• Demonstrated ability to meet deadlines
• Strong attention to detail and accuracy, even when managing competing priorities or urgent tasks

Nice To Haves

• Must be currently enrolled in an MPH academic program with an academic advisor to be eligible.

Responsibilities

• Utilize Word Press and internet research to assist in completing a highly accurate HelpLine resource database audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible
• Utilize phone, SMS text, and internet research to assist in completing a highly accurate Warmline Directory audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible
• Utilize Microsoft Excel to assist in executing a highly accurate taxonomy assignment, tagging, and synonym development activities related to NAMI HelpLine Resource Finder searchable database
• Adhere to all NAMI HelpLine service program policies and procedures
• Accurately and efficiently document hours worked and what activities have been completed during work hours
• Attend one virtual HelpLine Research Internship group meeting per week

Benefits

• Regular coaching support
• Skill development
• Weekly group virtual meeting for Research Interns to ask questions and share experiences
• Option to email questions in between weekly meetings or to schedule a 30-minute one-on-one with their supervisor

What This Job Offers

• Job Type: Part-time
• Career Level: Intern