Helpline Coordinator
Autism New Jersey•Robbinsville Township, NJ
•$55,000 - $65,000•Onsite
About The Position
The Helpline Coordinator is responsible for developing a command of non-clinical autism content, including an in-depth knowledge of the disability service systems in New Jersey, in service of Autism New Jersey’s 800.4.AUTISM Helpline.
Requirements
- Dedication to helping improve the lives of people with autism
- Ability to work as a team, exhibit professionalism, and exercise good judgment
- Ability to learn, understand, and recall complex ideas and solve novel problems
- Proficiency with Microsoft Office products (Microsoft Word, Excel, Access, Outlook, PowerPoint)
- Excellent organizational skills
- Excellent oral and written communications skills
- Excellent time management and calendar control
- A master’s degree in social work, human services, direct service provision, special education, or a related field
- Ability to master content and deliver presentations
Nice To Haves
- Spoken and written Spanish proficiency
- Knowledge of autism, Applied Behavior Analysis; effective treatment; and the early intervention, educational, and adult service systems that support individuals with autism
- Knowledge of health insurance, including prior authorizations, mental health parity, medical necessity, appeals
- Demonstrated proficiency using, maintaining, and improving databases (e.g., Bloomerang, iCarol, Navigate)
Responsibilities
- Answer calls and respond to emails received on our 800.4.AUTISM Helpline
- Work compassionately and patiently with individuals and families in crisis
- Record call progress and notes in Autism New Jersey’s computer call module
- Attend information fairs and community events
- Hold meetings with, develop relationships with, and assist service providers, professionals, case managers, care managers, and other state actors
- Learn and master information about autism, effective treatment, and service navigation
- Maintain all relevant professional standards including ethics and confidentiality and all applicable certifications and licenses
- Represent Autism New Jersey in the community where appropriate
- Participate in agency events and any other activities as directed by your supervisor
- Collaborate across departments on various projects to support the mission and vision of Autism New Jersey
- Provide outstanding customer service by phone, email and in person
Benefits
- Generous PTO and sick time
- 3% retirement contribution match
- Medical and dental insurance
- Long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
