Help4WV Helpline Specialist

FIRST CHOICE SERVICES INC • Charleston, WV

7d • Onsite

About The Position

First Choice Services is a non-profit organization that operates several FREE programs and helplines across multiple states, aiming to make behavioral health and social services more accessible. The organization is based in Charleston, WV. They are seeking kind, empathetic, and driven candidates who are passionate about helping others, particularly in the areas of suicide prevention, mental health, and addiction. The ideal candidate will possess a strong desire to assist those in difficult situations and maintain patience and warmth.

Requirements

• Ability to pass a background check and pre-employment drug screen (post-offer).
• Ability to work assigned shift.
• Reliable transportation.
• Excellent written and verbal communication skills.
• Continuous computer work, so candidates must have some computer and typing skills.

Nice To Haves

• High School Diploma or equivalent preferred, but not required.
• Many specialists have their own lived experience.

Responsibilities

• Answer incoming calls, chats, or texts.
• Input call/chat/text reports into appropriate systems.
• Document visitor interactions into the appropriate systems.
• Conduct follow-up calls when appropriate.

Benefits

• Second-chance employer
• Large long-term recovery population
• Competitive wages
• Health, dental and vision insurance
• Short- and long-term disability insurance
• Basic and voluntary life insurance
• Paid time off package
• Floating holiday
• Holiday pay
• 401(k) with company match after 1 year of service
• Rewarding work in a fun work environment with fantastic people
• Massage chairs, quiet rooms, and VR headsets
• Outreach Opportunities
• Discounted gym membership with the YMCA
• Employee engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED