Helpline Counselor - Part Time
About The Position
The Violence Intervention Program (VIP) is seeking a compassionate, bilingual professional to serve as a Helpline Counselor. This role provides confidential, survivor-centered support to callers experiencing domestic and sexual violence. The Helpline Counselor will assist callers in assessing their immediate safety, exploring their options, and connecting them with services and resources, all while respecting their needs, choices, and autonomy. VIP is NYC’s only culturally specific organization dedicated to addressing domestic and sexual violence within Latine communities, serving over 3,500 survivors and children annually and reaching over 15,000 community members through events and education.
Requirements
- High school diploma or GED required.
- Fluency in English and Spanish is required.
- Ability to provide culturally responsive, survivor-centered support.
- Understanding of the needs and experiences of diverse communities, particularly Latine and immigrant communities, communities of color, and people with low incomes.
- Strong verbal communication and organizational skills.
- Strong computer and technology skills, including Microsoft Office and the ability to learn and use phone and client database systems.
Nice To Haves
- Associate’s or Bachelor’s degree preferred.
- Experience providing crisis intervention or hotline counseling is a plus.
Responsibilities
- Provide crisis counseling, emotional support, safety assessment, and safety planning to Helpline callers.
- Conduct intakes and shelter screenings and connect callers with VIP programs, emergency shelter, and other community resources.
- Respond to calls, voicemail messages, and referrals during assigned shifts and provide timely follow-up.
- Accurately document caller contacts, services, safety planning, and referrals in Salesforce and complete required shift reporting.
- Maintain accurate and complete records, identify language access or data concerns, and communicate issues to the Helpline Manager.
- Participate in required trainings and program and agency meetings and support other Helpline responsibilities as needed.
Benefits
- Flexible work schedules
- Opportunities for professional development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
