Helpdesk Technician

Meta•Mount Pleasant, SC

1d•$22•Onsite

About The Position

This role is focused on providing support within a law firm environment, with a primary emphasis on managing and troubleshooting the printer fleet. The position also involves secondary responsibilities in mail training, and cross-training for print and hospitality services. The ideal candidate will possess strong customer service and communication skills, as the tasks can be trained, but interpersonal abilities are paramount.

Requirements

High School Diploma or GED required.
Strong customer service and communication skills.
Proficient with Microsoft Office and general PC usage.
Ability to prioritize tasks and work independently.
Ability to lift up to 50 lbs.

Nice To Haves

Previous experience in office services, print services, mailroom operations, or customer support preferred.
Basic printer, copier, and scanner troubleshooting experience preferred.
Experience with mail sorting and delivery, and printing will be helpful.

Responsibilities

Provide daily support for network and workstation printers.
Respond to printer-related service requests and resolve issues professionally and promptly.
Perform basic printer troubleshooting, including paper jams, paper replenishment, toner replacement, and connectivity issues.
Assist employees with printing, scanning, and copier usage.
Escalate complex technical issues to the appropriate technician when necessary.
Maintain printer supplies, consumables, and equipment inventory.
Document service requests, troubleshooting activities, and printer fleet updates.
Record and report printer meter readings.
Support mailroom operations, including mail sorting, distribution, and package handling.
Assist with hospitality and general office services as needed.
Provide outstanding customer service and maintain a professional presence within the office.